account Support specialistAzeus Systems Limited

The Account Support Specialist will be working alongside Sales, Account and Product Managers and is expected to provide customer service, administrative work, and support to ensure the effective execution of customer objectives in sales, marketing and product support activities. He or she takes care of day-to-day activities servicing account holders.Responsibilities
Assist the AGM@Convene Team in customer satisfaction and retention by ensuring proper on-boarding of clients, getting clients feedback, addressing their concerns, and handling of clients additional requests
Assist in facilitating annual general meetings, conducts dry-runs and trainings among C-level executives/board members/ shareholders
Shape the flow and conduct of a clients annual general meeting with their knowledge of the product
Manage events and projects based on client needs, and scheduling meetings for in-depth discussions on requirements
Follow up pending actions from customers and other resources in the organization, and track each call to resolution.
Develop and maintain good working relationships with clients by providing timely responses to customer requests through calls, chats and/or emails
Coordinate with customer contacts to inquire about their needs and offer solutions to optimize customer satisfaction
Visit client sites to provide onsite account support as the need arises
Help in generating and following-up sales or business leads
Compose client correspondence and helpful product guides
Maintain and update global account team databases and contact lists
Stay abreast on company products and services
Qualifications
Bachelors degree in publications, communications, business, management or equivalent
A customer service background or account coordination or management experience is a plus
Experience in project and events management
Fast learner and tech-savvy
Strong familiarity with video-conferencing software
Excellent people skills
Patient, flexible and can work under extreme pressure
Strong organizational, monitoring, and coordination skills
Focused and detail-oriented
Strong analytical abilities
Above average English written and oral communication skills; good in business correspondence
Can adapt to changing shift schedules:
Morning Shift (8:00AM 5:00PM)
Mid Shift (4:00PM 1:00AM)
Evening Shift (11:00PM 8:00AM)
Azeus Systems Limited

Pasig City, Metro Manila
Permanent
Full-time