20k above! Technical Support Representative - neksjobNeksJob Philippines

Description
As a Technical Support Associate, you will deliver customer service to the customers and clients. You are
also expected to:
• Provide an excellent technical support to clients
BENEFITS:
• Enjoy a set of Industry-leading benefits;
• Get paid while in training
• Receive HMO and free dependent upon regularization
• Educational Support for employees
• Employee Referral Incentives
• Vacation and Sick Leaves
• We have sites nationwide that can be near your location
It's easy to get this global career! You must only have:
• Finished at least 2 years in college (or High School Graduate + work experience)
• Basic knowledge of browsers, networking and connectivity, and PC Hardware or software troubleshooting
• Basic knowledge in email setup and troubleshooting
• Basic knowledge in POS Systems, DOS and RUN commands
• Must have basic knowledge on Microsoft Office applications
Though not required, it will be extra awesome if you also have these skills:
• Helpdesk Sharepoint - Ability to navigate online resource and perform basic search of documentation and
create/update docs for approval.
• Remedy - Ability to search/create/modify Call Records and tickets with the proper case tagging and complete
information needed in the work log. Approval of order reviews. Pulling up of raw data for reports.
• POLARIS - Ability to navigate and search for store information
• Omnicenter - Ability to identify connectivity issues and interpret data shown
• Afaria - Ability to navigate and use tool for store batch processing
• RSM/PCAnywhere - Ability to remote into store systems and machines
• Active Directory - Ability to search/modify user network information
• CMS - knowledge in pulling up basic real time reports for queue management
Send me your fullname, contact number, and resume
Requirements
Minimum education level: Junior High School
Years of experience: 1
Language(s): English
Availability for travel: Yes
Availability for change of residence: No

₱ 20,000.00 monthly ·  Taguig, National Capital Region ·  Today, 02:27 PM
Work type
Full Time