workforce SupervisorOmega Healthcare Management Services Inc.

OMEGA HEALTHCARE MANAGEMENT SERVICES INC.
 
Is currently looking for:
 
WORKFORCE SUPERVISOR
 
People Management:
Staffing Coverage
Responsible for overseeing recruitment activities, conducting interviews, and making informed hiring decisions to ensure optimal staffing levels are maintained.
Performance Monitoring
Monitors employee attendance, punctuality, and overall performance, while providing constructive feedback and coaching to support continuous improvement.
Training
Ensures that all employees receive comprehensive training on Workforce Management (WFM) procedures, policies, and relevant software tools.
Stakeholder and Business Management
Scheduling
Develops and manages employee schedules based on call volume analysis and staffing forecasts to meet operational requirements.
Data Analysis
Conducts in-depth analysis of workforce data to identify trends, anticipate future needs, and enhance staffing and scheduling efficiency.
Communication
Maintains clear and effective communication with team members, stakeholders, and senior leadership to ensure alignment and transparency.
Problem-Solving
Proactively identifies and resolves issues related to staffing, scheduling, and employee performance.
Key Skills
Leadership and Management
Demonstrated ability to inspire, guide, and develop teams to achieve organizational goals.
Analytical Skills
Proficient in analyzing complex data sets, identifying patterns, and making data-driven decisions.
Communication Skills
Strong interpersonal and communication skills, with the ability to engage effectively with various stakeholders.
Problem-Solving Skills
Skilled in diagnosing and resolving operational challenges related to workforce management.
Technical Skills
Advanced proficiency in workforce management systems and other relevant technological tools.