virtual receptionist | permanent Work From HomeB4B Solutions Inc.

Clear is looking for a highly reliable, independent Virtual Receptionist to work with our clients, leading health practices in Australia.
Role and Opportunity
Your new role is to provide reception support to the onshore team. You will be primarily in charge of implementing an effective phone call system, such as taking phone calls from existing patients to make or change a booking, diverting calls, etc.
The Virtual Receptionist will provide our clients with reception support and appointment tasks. The clients need support that will allow them to focus on the growth and development of their practice and free them up from tasks and routine obligations that are currently taking away from that focus.
The role suits people who can switch between different types of tasks and respond to the changing requirements of a given day.
Purpose
As a Virtual Receptionist, you will:
Manage virtual reception for our client, handling inbound calls, emails, and social media messaging
Help our client drive their business forward by enabling them to focus on the important item
As a Virtual Receptionist, your daily tasks may include:
Handle all phone calls effectively with politeness and in a professional manner
Follow the proper procedure when requested to divert a call
Triage new patient referrals and schedule appointments for them
Manage incoming (virtual) faxes from the clinic's inbox and import them into the relevant patient's file, and forward them to the relevant doctor
Handle social media and website inquiries
Contribute to the team's effort and perform other duties as requested by the client or assigned by the management
Required Attributes
Must be open to work on rotating shifts (early day shift up to mid shift), holidays, and weekends
Excellent call-handling skills
Excellent verbal and written communication skills
Ability to deliver a high-quality/professional service
Technologically adept and highly trainable in new skills and software
Outstanding attention to detail
Respect for the confidentiality and the sensitivity of information
Ability to multitask and manage competing deadlines
Flexibility to perform other relevant tasks as required by the client
Ability to work with minimum supervision
Essential Experience
Proficient with MS Office applications, particularly Outlook, with at least basic Excel skills
At least 1-year call handling experience
Experience in CRM
Advantageous (Optional)
Experience in handling Australian accounts
Experience in any medical-related software
Has a clear or neutral accent
Work from Home
Life Insurance
Medical / Health Insurance
Paid Sick Leave
Paid Holidays
Paid Vacation Leave
Other:
Clear Admin People is a B4B Solutions company that provides career opportunities to great Filipino talents to work remotely with our Australia-based clients. At Clear, employees are enjoying the following benefits on top of the government's mandatory contributions:
Permanent work-from-home with company provided PC/Laptop set
HMO Coverage with free dependents
Group term life insurance coverage
Paid leave benefits for regular employees
Annual & monthly subsidies, incentive
Entry Level / Junior, Apprentice Customer Service Business Process Outsourcing 1 opening Bachelor's degree graduate
B4B Solutions Inc. is operating under the Clear Admin People brand, an outsourcing company based in Makati City. We offer remote admin services to business owners (dentists, labour hire operators, accounting firm, etc) in any states/territories in Australia. We call ourselves admin people because we put people first. We are invested in having a positive impact on everyone's lives. Our management team is dedicated to empowering you to grow personally and professionally to be the very best you can be for years to come in an environment where the best idea wins, no matter where it comes from.We also place great emphasis on characteristics rather than qualifications. We have established a recruitment framework called 6-Tool players to ensure we work with excellent people.A 6-tool player possesses these six characteristics: Adult, Professional, Smart, Empathetic, Competitive, and has an insatiable Thirst for Learning.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time