virtual hotel Operations specialist - day shift (work-from-home)247 Global Answer Inc.

Have you had 2+ years experience working with one of the major hotel groups or travel websites?
Embark on a new career where you have the opportunity to work with a team to manage hotel and villa properties in Sydney, Australia.
Our client, a Hotel, looks after a 30 room hotel and a selection of luxury villas in Bondi Beach, by the sea. With the business growing, our client is looking for a Hotel Operations Specialist to support the existing team, in managing the booking process, scheduling property maintenance and housekeeping and making sure the booking websites are correct and up-to-date. As a shared role, and involve some work with our Live Reception Team handling other hotel properties as well.
This is a work-from-home role open to qualified applicants in the following areas: Cebu City
About the Role
Answering calls, SMS and live chat from guests, booking agencies and others;
Working with our Live Answering Team who will also be handling calls outside of dedicated hours;
Making new bookings, change bookings and ensure that arrival and departure information is promptly sent;
Handling guests complaints and monitoring guests are complying with the noise policies;
Resolving guests related issues during their stay; and
Planning other tasks as needed and directed by the client.
Requirements
Previous experience in a position as a Hotel Reservations Clerk, Operations Personnel or experience in the BPO industry in accounts handling any of the major hotel groups;
Excellent English communication skills, including advanced written and spoken;
Demonstrated advanced skills in Microsoft Office applications;
Exceptional time management skills with the ability to meet strict deadlines; and
Demonstrated experience in developing a high standard of high volume correspondence and administration.
Work From Home Requirements
Modern PC - Intel i3 or above, min 4GB ram (preferably 8GB)
USB Headset
Internet speed of 25mbps or above
Benefits
24/7 Global Answer offers:
a comprehensive compensation package.
regular progress checks and continuous coaching and mentoring to help you map out your development plan;
broad selection of exciting and engaging social events to embrace as a vibrant national 24/7 community;
psychologically safe environment for you to develop your skills and talent consistent with 24/7 values; and
frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say.
We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, origin or any their characteristics protected by applicable law.
247 Global Answer Inc.

Cebu City, Cebu
₱20,000-24,000 per month
Permanent
Full-time