virtual digital/training specialist SupervisorFactSet Research Systems

Role/Department Description:
Responsibilities:
Manage and lead Manila Virtual Digital Specialist team
Act as both a Digital Specialist and as a Digital Specialist Supervisor
Develop a deep understanding of the technology product offerings for you and all team members
Build and maintain strong relationships internally and with the user population
Create and update training materials, including training scripts, tip sheets, and FAQs on new and existing technology platforms
Schedule and facilitate virtual trainings as specified by the client. Virtual training visits will be delivered in classroom format and/or one-to-one sessions
Deliver virtual training sessions via scheduled online learning portal (representing approximately 35 virtual training sessions per month)
Create on-demand training sessions for use on the client's learning portal
Provide quantitative and qualitative twice-monthly training metrics
Leverage the issue management escalation process according to a pre-established client process
Measure success by acceptance and adoption
Required Skills:
Exceptional verbal and written English communication skills
U.S. Financial Market experience
Management or lead experience preferred
Demonstrated success leading major initiatives * Familiarity with FactSet products and platforms including FactSet Web preferred
Bachelor's degree required
2+ years of experience required
Desire to grow and learn in an ever-changing environment
Excellent interpersonal skills
A proven ability to work on teams
Strong knowledge of Microsoft Office or a basic programming language
Ability to work across all U.S. time zones
FactSet Research Systems

Manila City, Metro Manila
Permanent
Full-time