Virtual Assistant (night shift)OPTIMIZEX INC

JOB DESCRIPTION
Job Description
  Main Job Tasks and Responsibilities 
Answer calls and responds to emails 
handle customer inquiries both telephonically and by email 
research required information using available resources] 
provide customers with products and service information 
enter new customer information into system 
update existing customer information 
process orders, forms, and applications 
identify and escalate priority issues 
follow up customers calls where necessary 
document all call information according to standard operating procedures 
complete call logs 
produce call report 
knowledge in SEO or Social Media is a plus
 
JOB QUALIFICATION
Qualification
Educational Experience 
College Graduate 
proficient in relevant computer application 
required language proficiency 
knowledge of customer service principles and practices 
knowledge of call center telephony and technology 
some experience in call center or customer service environment 
good Data entry and Typing Skills 
knowledge of administration and clerical processes 
Has Ecommerce experience
 
Key Competencies 
Verbal and Written communication Skills 
Listening Skills 
problem analysis and problem solving 
customer service orientation
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Business Studies/Administration/Management
Specialization
Clerical/Administrative
Customer Care Support, Admin / Clerical Works