sales operations specialist | onsite | Night ShiftStaff Outsourcing Solutions, LLC

SALES OPERATIONS SPECIALIST | ONSITE | NIGHT SHIFT
 
Job Overview:
 
We're seeking a highly organized, detail-oriented Sales Operations Specialist to support our customer, sales, and product operations. You will work closely with our sales, product, and customer support teams.
You will help keep our CRM updated, screen and process new customer inquiries, manage customer data, support light product inquiries, and assist with lead generation and reporting.
 
Core Responsibilities:
 
CRM & Customer Data Management
Maintain and update customer records across CRM (NetSuite) and Shopify
Perform routine data hygiene (duplicates, missing fields, formatting, accuracy checks)
Tag accounts correctly (B2B opportunity tiers, price lists, status changes)
Assist with onboarding new companies/locations and managing user access
Account Setup & Customer Processing
Process new trade/customer program signups, validate business details, and assign the correct tags/discount structure
Assist with lead routing, status updates, and follow-up flags
Coordinate with sales reps on customer notes, documentation, and account completeness
Reporting & Admin Support
Build and maintain simple weekly reports (signups, activity logs, follow-up status, data completeness)
Pull data for sales and product leadership when requested
Help maintain product spreadsheets, pricing files, or basic catalog data updates
Lead Generation & Research
Identify prospective B2B accounts (builders, contractors, designers, landscapers)
Populate lead lists with accurate contact info
Track outreach status and results in the CRM
Conduct light market or vendor research as needed
Customer Assistance (Entry-Level Product Support)
Respond to tier-0/tier-1 customer questions (basic specs, warranty info, order status checks)
Serve as backup phone support for the sales team by:
answering inbound calls
providing basic product/process information
capturing and relaying messages accurately
Triage complex requests to the sales team
Communicate clearly and professionally in alignment with brand standards
Other Duties as Assigned
Support internal teams with administrative or operations tasks as needed
Requirements
1-3 years experience in CRM management, administrative support, e-commerce operations, or customer service
Strong written and spoken English communication
Highly organized, detail-oriented, and self-motivated
Comfortable working with spreadsheets (Google Sheets / Excel)
Ability to learn new systems quickly (Shopify, NetSuite, Gorgias, CRM platforms)
Reliable internet connection and consistent availability
Preferred Skills
Experience supporting B2B customers or sales operations
Background in e-commerce or product catalog management
Familiarity with CRM workflows and sales pipeline tracking
Why apply with us?
Competitive compensation and career growth opportunities
Offers Full-time employment and Career Growth
Easily accessible from almost any part of the Metro Cebu area.
Service Incentive Leaves Upon Regularization
Attendance Productivity Incentives
Additional Hazard Pay within Qualifying Hours
Stable Job with Salary Appraisals
Holiday and Night Differential Premium Pay Rates
Job Promotion is highly possible... if YOU have the drive.
HMO/Health Insurance
Work-Life Balance
Free Pre-hiring Medical Laboratories
Free Coffee
Note: We conduct a virtual interview process, including an initial interview and assessment.
 
To schedule your virtual interview, please visit: https://calendly.com/recruitement-staffoutsourcing.
Our virtual process includes:
Preliminary screening via video meet.
Skills assessment and evaluation
Interview with our HR team
Staff Outsourcing Solutions, is an offshoring and outsourcing solutions provider based in Cebu. We enable foreign businesses to reduce costs, increase flexibility, and extend their global output by providing the most efficient ways we deliver our services. Our unique approach with dedication and commitment effectively removes the stress and conflict that would normally exist in businesses that are consistently keeping up with today's global demands.
 
Staff Outsourcing Solutions firmly believes in being transparent to its clients to apply effective ways to deliver results that extend your global reach. The variety of services we offer that targets specific market segments makes us a reliable and long-term solid partner to our clients. The opportunities we provide enabled us to serve several business organizations ranging from small start-ups to mid-size multinationals. With the core competencies of our professional workforce with excellent proficiency in English and flexible services, Staff Outsourcing Solutions is the right partner as an offshore and BPO solutions provider.
 
Overview:
 
Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand the reach on their operations globally, meet the increasing demand, and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Staff Outsourcing Solutions has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations.
 
For more information about our company, visit the following sites:
Website: www.staffoutsourcing.com
Facebook Page: https://www.facebook.com/staffoutsourcingsolutions/
Instagram: @staffoutsourcingsolutions
LinkedIn: https://www.linkedin.com/company/13194738/admin/