product support specialist| onsite| Night Shift| asapStaff Outsourcing Solutions, LLC

PRODUCT SUPPORT SPECIALIST
 
Job Overview
 
We're looking for a proactive and detail-oriented Product Support Specialist to support two key areas: customer/product support and CRM data management. This is a great opportunity for someone who enjoys helping customers, keeping systems organized, and learning new products quickly.
 
Job Responsibilities:
 
Customer & Product Support (Entry-Level)
Respond to inbound customer emails, chats, texts, and calls regarding product and order inquiries
Provide order status updates, warranty details, and basic troubleshooting guidance
Accurately capture customer concerns and triage/escalate issues or sales opportunities to the appropriate team
Communicate clearly and professionally while maintaining a friendly, brand-aligned tone
CRM & Customer Data Hygiene
Maintain and clean customer records across NetSuite (CRM/ERP) and Shopify
Resolve duplicates, missing data, formatting issues, and incomplete account details
Properly tag and categorize accounts based on customer profile and status
Support onboarding of new customers and assist with basic account setup
Keep detailed notes and follow-ups for the sales and product teams
Qualifications:
Strong written and spoken English (clear, professional, concise)
Highly organized, detail-oriented, and consistent
Comfortable using spreadsheets (Google Sheets / Excel)
Able to learn and work across multiple systems (NetSuite, Shopify, Gorgias, etc.)
Confident communicating with customers even without all answers-and knows when to escalate
Strong time management and self-discipline
Preferred but not required:
Experience in customer service, e-commerce operations, admin support, or CRM/data management
Familiarity with home improvement, DIY, or construction products
Experience supporting technical products or troubleshooting
Why apply with us?
Competitive Compensation package with Salary Appraisals
Saturday-Sunday Off
Equipped with the latest technologies
Monthly Incentive Rewards on successful orders and Attendance Productivity
Offers Full-time employment and Career Growth
Easily accessible from almost any part of the Metro Cebu area.
Service Incentive Leaves Upon Regularization
Attendance Productivity Incentives
Additional Hazard Pay within Qualifying Hours
Stable Job with Salary Appraisals
Holiday and Night Differential Premium Pay Rates
Job Promotion is highly possible... if YOU have the drive.
HMO/Health Insurance
Work-Life Balance
Free Pre-hiring Medical Laboratories
Free Coffee
Staff Outsourcing Solutions, is an offshoring and outsourcing solutions provider based in Cebu. We enable foreign businesses to reduce costs, increase flexibility, and extend their global output by providing the most efficient ways we deliver our services. Our unique approach with dedication and commitment effectively removes the stress and conflict that would normally exist in businesses that are consistently keeping up with today's global demands.
 
Staff Outsourcing Solutions firmly believes in being transparent to its clients to apply effective ways to deliver results that extend your global reach. The variety of services we offer that targets specific market segments makes us a reliable and long-term solid partner to our clients. The opportunities we provide enabled us to serve several business organizations ranging from small start-ups to mid-size multinationals. With the core competencies of our professional workforce with excellent proficiency in English and flexible services, Staff Outsourcing Solutions is the right partner as an offshore and BPO solutions provider.
 
Overview:
 
Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand the reach on their operations globally, meet the increasing demand, and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Staff Outsourcing Solutions has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations.
 
For more information about our company, visit the following sites:
Website: www.staffoutsourcing.com
Facebook Page: https://www.facebook.com/staffoutsourcingsolutions/
Instagram: @staffoutsourcingsolutions
LinkedIn: https://www.linkedin.com/company/13194738/admin/