vietnamese Customer ServiceOpen Access Marketing Philippines Inc

Description
ABOUT THE COMPANY
OPEN ACCESS has been providing business process and call center outsourcing solutions to a host of international clients since 2006. OA is experienced in designing, implementing, and managing critical business processes and call center solutions for clients around the world. We envision to be a global BPO leading company that provides the best results and creates more impactful customer experience as one family, in an ever-connected world.
DUTIES & RESPONSIBILITIES:
Provide outstanding customer service via phone, email, chat and customer feedback/review responses in a timely and friendly manner.
Resolve product and general questions by clarifying the customer's complaint; able to determine root cause; selecting and explaining the best solution to resolve the problem/issue.
Ability to accurately answer product questions and provide information about other products that leads to sales
Maintain customer and account records by updating daily in SAP and Zendesk accurately
Recommend potential product improvements by collecting and analyzing customer needs.
Other required duties as assigned.
QUALIFICATIONS:
Fluent in both Vietnamese and English languages
Prior call center experience - at least six to 12 months in a customer service role
Empathetic - a customer advocate, sympathetic and provides options
Excellent communication skills - Good Verbal and written comprehension with active listening skills
Quality Focus and Detail-oriented
Process-oriented - looks to improve current processes
Strong Teamwork - a collaborator
Resolves Conflict - ability to control the conversation
Analytical - loves data
Multi-tasking
Learner - learns quickly, retains knowledge, and shares it
MS Office familiarity
Some college course and/or High School Diploma at a minimum required
BENEFITS:
Salary: 50-75K (Negotiable)
Company benefits
HMO
Send your resume to *******@openaccessbpo.com
Requirements
Minimum education level: Senior high school
Language(s): English ,Vietnamese
Availability for travel: Yes
Availability for change of residence: Yes

₱ 70,000.00 monthly ·  Makati, National Capital Region ·  Today, 12:27 PM
Work type
Full Time