tsr / sr. Customer care representative (us client, ortigas)Outsource Accelerator

About Us:
Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of Business Process Outsourcing (BPO). We are the #1 Outsourcing Authority and we offer the world's leading aggregator marketplace for outsourcing.
We specifically provide the conduit between Philippines outsourcing suppliers and the businesses - clients - across the globe. We continue to provide world-class talent to help small and medium-sized enterprises successfully build their offshore team in the Philippines.
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About the Client:
Our client's services and consulting personnel are capable of assisting the customers with support and service needs all around the globe. Our client's extensive network of experts can provide local operational support, technical support, and a wide range of consulting services.
The Role
The Customer Service Representative is responsible for providing professional, timely, consistent and efficient customer service to clients. The department embraces PRIDE (Personal Responsibility In Delivery Excellence) as a quality culture driver.
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Job Responsibilities, Duties & Core Functions:
Excellent interpersonal skills commanding both strong verbal and written communication skills
Ensure timely and accurate responses to all incoming phone and email inquiries and requests, including billing and crediting issues
Input data into dosimetry database of information relating to customer inquiries, contacts, new orders, changes, cancellations, etc., as needed.
Ability to use multiple internal systems during the course of a day to provide quality customer services.
Provide timely feedback to direct management regarding service failures or customer concerns.
Special projects as assigned.
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Other Functions & Responsibilities:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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COVID-19 considerations:
In the interest of everyone's health and wellbeing, we ensure compliance to the health and safety protocols for our onsite employees. Physical distancing, wearing of face mask, and 1 to 2 meter-distance between workstations are strictly implemented.
Ideal Profile
Education & Knowledge
3-5 years of experience in a fast pace demanding customer service environment.
Some college courses.
Knowledge of Lean Process Improvement.
Experience in a manufacturing customer service environment
Experience in an ERP order management environment is a plus
Outstanding cross-functional communication skills, written and oral.
Strong attention to detail skills
Exceptional cross-functional collaboration skills
Exceptional follow-up and follow-through skills
Professional "gets things done" mindset
Initiative to learn, apply and grow new skills
Excellent reading, listening and data entry skills.
Solid mathematical skills and/or ability to interpret invoices.
A positive, proactive customer satisfaction mindset and attitude.
The ability to perform well in a team environment.
Consistent Attendance/Punctuality a MUST!
Proficiency with common office software, such as Microsoft Office; and hardware, such as a PC.
What's on Offer?
A role that offers a breadth of learning opportunities
Opportunities for career growth & development
Attractive compensation package