travel experience CONSULTANTKMC Solutions, Inc.

The Travel Experience Consultant will be in charge of all the back office tasks, to handle the activities in each destination. He/she will have to work on constant link with Guest Experience Managers. ?
The main missions of the Travel Experience Consultant are : ?
? * Become an expert of the destinations as well as of the hotels of the collection
? * Know perfectly the services offered by Lartisien as well as its values and advantages
? * Make the reservations for the email booking :
? * Contact the hotel to check for the availability of rooms by phone or email
? * Be in charge of the "upgrade verified" for the email booking
? * Send the quotes to the clients within one hour.
? * Create a database per destination
? * Find the rate available to manage the transfers (including distance between airport/train station to the hotel), and car rental,
? * Provide recommendations for restaurants, activities...
? * Create tourist tour,
? * Find suitable activities within the city to the occasion (honeymoon, anniversary, business...)
? * Be aware of special events (theatre show, musical show, concert, fashion show calendar)
? * Advise the clients on the activities within the hotel
? * Provide information related to children
? * Book the experiences asked by the guest
? * Send a recap of the itinerary of all services booked 7 days before the arrival
? * Coordinate all the externals providers (hotels services, car rental, show...)
? * Manage all the mobile application requests
? * Suggest upselling of the experience through the mobile application
? * Make sure that every activity proposed is still available
? * Work closely with Guest Experience Managers and provide them all the needed information concerning the destinations and the activities within the day, to satisfy the client.
? ?
Job Requirements: ?
? * Candidate must possess at least a Bachelor's/College Degree , Hospitality/Tourism/Hotel Management or equivalent.
? * At least 3 year(s) of working experience in Hospitality and/or Tourism industry is required for this position.
? * Having an IATA certification and knowledge in Airline ticketing is a strong advantage but not mandatory
? * Knowledge in different travel destination (transportation, activities, special events, etc.) is an advantage
? * Good communication in both written and spoken in english
? * Excellent in MS Office
? * Candidate must be flexible, adjustable and open for challenges
? * Must be willing to work on site in SM Aura, Taguig City
? * Must be willing to work on night shift
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Please refer to the job description.
Bossjob

Taguig City, Metro Manila
Permanent
Full-time