travel experience CONSULTANTKMC Solutions, Inc.

Functional overview
Grand Luxury is an international company, specialized in high luxury travel experiences with an independent and exhaustive selection of the most beautiful hotels in the world. Grand Luxury Hotel has gained recognition from the largest luxury hotel groups in the world (as the Four Seasons, Mandarin Oriental, Rosewood and Peninsula) and become one of their privileged partners. Grad Luxury Hotel ranks among the European leading agents of the upmarket hotel industry segment with an accelerating rate of growth and an innovation level uncommon in the sector.
Within the new organization, the Travel Experience Consultant will be in charge of al the back office tasks, to handle the activities in each destination. He/She will have to work on constant link with Guest Experience Managers. The Travel Experience Consultant will report to the Head of Travel Experience Consultants.
Duties and responsibilities
Contact the Hotel to check the availability of rooms by phone or email
Be in charge of the upgrade verified for the email booking
Contact partner cruise lines within one hour
Create database per destination
Find the rate available to manage the transfers (including distance between airport/ train station to the hotel) and car rental
Provide recommendations for restaurants, activities
Create tourist tour
Find suitable activities within the city to the occasion
Be aware of special events
Advise the clients on the activities within the hotel/cruise
Provide information related to children
Book the experiences asked by the guest
Send a recap of the itinerary of all services booked 7 days before the arrival
Coordinate all the external providers
Manage all the mobile application request
Suggest upselling of the experience through the mobile application
Make sure that every activity proposed is still available
Work closely with the Guest Experience Managers and provide them all the needed information concerning the destinations and activities within the day, to satisfy the client
Minimum qualifications
Knowledge of the luxury hospitality with a sound experience in concierge service or clients relation
Good communication in both written and spoken in English and French (optional)
Good interpersonal skills, good customer service in a demanding environment
Excellent presentation
Very well organized, flexible, enjoy the environment
Bossjob

Taguig City, Metro Manila
Permanent
Full-time