transition engineer ( Desktop Support, office 365, azure)ConnectOS

Responsibilities & Accountabilities:
Proactively communicating with our new customers to schedule and define their Onboarding experience.
Schedule sync calls with new customers to ensure they are successful going forward.
Guiding customers through installation of our platform and basic configuration.
Educating end-users on the fundamentals of CodeBlue's internal systems and platform including navigation, functionality and behavior of out-of-the-box modules.
Collaborating with customers project team to enable domain specialist technologies
Provide insight and clarity to advanced configurations.
Maintaining healthy and fruitful relationships with customers measured by Net Promoter Score and Customer Satisfaction surveys.
Measures:
Capture 80% of time against clients (6 hours), if less, justification required.
Clients are not going around you to log issues / you are not relying on others to provide updates (Project Manager / Coordinator excepted)
Projects that may fall in / out of budget / timelines are raised ASAP with project coordinator/TSM
100% accurate client documentation. This means being responsible for ensuring that all client documentation is up to date and available before handing back to support team and before project sign off
Quality feedback from clients and internal staff regarding communication
Requirements
Skills and Qualifications:
Microsoft Server 2008 R2/2012 (R2)/2016/2019
Microsoft Exchange 2010/2013/2016
Office 365 and Azure
Hyper-V and VMware
Remote Desktop / Citrix XenApp, XenDesktop
All forms of Desktop Support (Win7, Win8.1, Win10)
Superior written and verbal skills that illustrate the ability to communicate effectively, promptly and appropriately with new customers.
2-5 years' experience as a Support Engineer or Technical Account Manager.
Experience with ConnectWise is ideal.
Experience with Project Management and coordination is ideal.
A calm demeanour to prevent escalations and ease customer issues.
Analytical and methodical problem-solving skills.
Exceptional organizational skills.
Can manage competing priorities and understand the business landscape.
Experience with scheduling tools
Benefits
HMO on Day 1
Temporary Work from Home Set Up
SL/VLs
Paid Government Mandated Benefits (SSS, PHIC, Pag-IBIG)
Day Shift
Equipment provided
Work-life balance
ConnectOS

Mandaluyong City, Metro Manila
Temporary
Full-time