Training and development specialist | onsite | bgc, taguigEastvantage Business Solutions Inc.

Job Description
About the role:
About the role:
Functional Responsibilities
A. Planning and Preparing:
Creates lesson plans for training delivery
Reviews, evaluates, and modifies, if necessary, the training curriculum (all training modifications must be approved by the client)
Prepares materials and resources for training delivery
Reserves training room and equipment
Checks equipment and networks for functionality and access
Reviews and masters all content and activities for instruction.
Training Delivery :
Provides clear instruction using a variety of techniques and activities
Enforces adherence and attendance of participants
Evaluates learning and mastery of content, skills, and procedures
Provides feedback and guidance to learners
Enforces company rules and policies during training hours.
Training Reports :
Completes daily, weekly, and end-of-training reports and submit to all pertinent parties
Signs off trainees with individual reports to the operations supervisor
Records and explains training attrition
Recommends changes to curriculum, methods, or activities based on observations during training delivery. Needs Analysis :
Evaluates the results of product training to curb undesirable trends or unexpected deficiencies in training programs
Recommends training initiatives to support operations in surpassing KPIs and metrics
Develops action plans to remedy deficiencies.
General Account Responsibilities :
Supports all areas of account operations in order to provide knowledgeable, competent, and motivated staff
Interacts with clients when necessary for training purposes, especially regarding curriculum and training modifications (All modifications must be approved by the client)
Other tasks as assigned by the account manager:
Maintains training materials to ensure documentation is current and relevant given market changes and evolution
May contribute to the design of training events and learning solutions
Tracks and manages performance in the classroom and, if required, manages transition to team mgr./stakeholder
Follows standard evaluation and measurement process/protocol to assess comprehension and adoption of knowledge to ensure successful job readiness transition.
Position requirements:
Position requirements:
At least 3 years of Learning and Development experience in BPO/Call-Center setup
Demonstrated knowledge of training and adult learning, leadership development theories, trends, and best practices.
Demonstrated skill in coaching and instructional design and ability to demonstrate continuous learning.
Strong project management skills and demonstrated ability to think strategically and systemically and achieve results by collaborating across organizational boundaries.
Superior verbal and written communication skills in English.
Strong facilitation and presentation skills
Knowledge of other instructional applications and learning management systems is an asset.
Must be amenable to work on-site inBGC, Taguig
Can start ASAP.
Training Demo is also required
Training Demo Guide:
Perform a short training demo based on how you are currently doing it as an L&D.
Reminder to make your demo engaging, talk time is observed, and how you present your decks.