tier 2 Technical Support - earn as much as 36k monthly!Select VoiceCom

Select VoiceCom is currently looking for Tier 2 Technical Support Representative to start ASAP. 
 
Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.
 
If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You won't regret it! 
 
Check out our Facebook page: www.facebook.com/selectvoicecomph
 
What we offer:
Starting salary of as much as Php36,000 (inclusive of account-specific allowances and bonuses)
Enjoy the following benefits:
Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
Life insurance program
Free weekly in-house massage
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
Career development
Service incentive leave program
Annual salary increase based on performance
Fun and family-like working environment
Quarterly team outing
Free-flowing coffee and hot chocolate
Cozy sleeping lounge and canteen plus entertainment area
Excellent office location in Cebu IT Park
*Terms and conditions apply.
 
Responsibilities:
 
Summary
 
Installs, modifies, and makes minor repairs to software systems, and provides technical assistance and training to system users.
 
Essential duties and responsibilities include the following:
Trains support staff to load specified software packages
Trains support staff to install or assist service personnel in installation of software
Works as a client liaison for Vendor issues during troubleshooting
Meet department production guidelines for Installs (DTI)
Recommends or performs minor remedial actions to correct problems through troubleshooting
Works with assigned offices to get data when on the DE Exception report
Assists clients with Updates, calls client to remind them to update
Provides updates, status, and completion information to manager, through Help Desk Tickets, and/or users, via voicemail, email, instant message system, or in person communication
Completes follow-ups and updates open memos with all work until resolved
Replaces defective or inadequate software packages
Assist other employees as needed with troubleshooting
Attain high level of knowledge regarding troubleshooting, company information, and vendor work
Coping with job stress, getting along with customers, co-workers, management, accepting criticism, staying alert while on duty
Handle incoming issues for eligibility, dental benefits, plan matching, and linking
May be required to adjust daily schedule to accommodate trainings (on an as-needed basis)
Assist in resolving customer needs and answers client complaint calls
Other duties may be assigned
Desired Skills & Knowledge:
Must have finished at least 2 years of college education
At least 2-5 years of continuous Tier 2 Technical Support experience in a BPO company
Excellent English communication skills - both written and verbal
High level of comprehension and analytical skills
Strong administrative skills - Accurate typing & spelling is essential to this role.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Knowledge of MS Outlook, MS Internet Explorer, MS Excel, MS Word, and different operating systems
Willing to work full-time night shift
Willing to work on-site
Amenable to shifting schedules and work on weekends
Work Schedule: Night Shift