tier 2 Tech Support agentAfni
Workplace: MetroManila, Quezon, Manila
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 28/11/2020
Description
Afni Philippines is looking for Tier 2 Tech Support Agents to support our company in Commonwealth Avenue, Quezon City. In this role, you'll be using your customer interaction skills to deliver excellent customer service. Tier 2 Agents will work in a multi-functional role which supports in-studio applications by handling tickets and calling international studios to ensure they are operational.
Scope of support:
Manage and respond to In-studio application tickets.
Communicate technical information, both verbal and written, to studios and members.
Remotely connect to studio's computer to perform troubleshooting.
Escalate problem tickets to the proper team.
Communicate with the Account Clients.
Categorize and tag tickets accordingly.
Assist studios with the following:
Login issues such as password reset of In-studio technologies.
Align member's information locally and globally.
Installing applications, router configuration, display screen issue.
Return policy for account client's devices.
Providing assistance in connecting studio technologies and equipment to the account's network.
Providing technical assistance in connecting computer to TV screens.
Requirements
Minimum Job Requirements (Education, Experience, Skills):
With at least 2 years of College Diploma or Certifications in an IT field
Experienced working in a ticket platform is preferred
Experience with deep-dive analysis
Flexible with shifting schedules (Noon/Night shift)
Amenable to work ONISTE at Commonwealth Avenue, Quezon City
Shift
Full-time
Address
Commonwealth Ave. Diliman Commercial Complex, Quezon City, phl-
Afni
Afni Philippines is looking for Tier 2 Tech Support Agents to support our company in Commonwealth Avenue, Quezon City. In this role, you'll be using your customer interaction skills to deliver excellent customer service. Tier 2 Agents will work in a multi-functional role which supports in-studio applications by handling tickets and calling international studios to ensure they are operational.
Scope of support:
Manage and respond to In-studio application tickets.
Communicate technical information, both verbal and written, to studios and members.
Remotely connect to studio's computer to perform troubleshooting.
Escalate problem tickets to the proper team.
Communicate with the Account Clients.
Categorize and tag tickets accordingly.
Assist studios with the following:
Login issues such as password reset of In-studio technologies.
Align member's information locally and globally.
Installing applications, router configuration, display screen issue.
Return policy for account client's devices.
Providing assistance in connecting studio technologies and equipment to the account's network.
Providing technical assistance in connecting computer to TV screens.
Requirements
Minimum Job Requirements (Education, Experience, Skills):
With at least 2 years of College Diploma or Certifications in an IT field
Experienced working in a ticket platform is preferred
Experience with deep-dive analysis
Flexible with shifting schedules (Noon/Night shift)
Amenable to work ONISTE at Commonwealth Avenue, Quezon City
Shift
Full-time
Address
Commonwealth Ave. Diliman Commercial Complex, Quezon City, phl-
Afni
Other Info
Quezon City, Metro Manila
Permanent
Full-time
Permanent
Full-time
Submit profile
Afni
About the company
Position tier 2 Tech Support agent recruited by the company Afni at MetroManila, Quezon, Quezon, Manila, Joboko automatically collects the salary of , finds more jobs on Tier 2 Tech Support Agent or Afni company in the links above