thai bilingual Technical Support medical 44276Reeracoen

Description
Note: Office-based job, 1 year-Contract
APAC Technical Support is one of several Technical Support Groups that has been strategically placed around the globe. APAC deals with complaints and inquiries on products distributed by Abbott ARDx in the Asia Pacific Region. The role provides first-line technical support to end-users, distributors, and commercial teams via phone, web-based tools, and email. APAC Technical Support assists the customer by providing guidance on the product's intended use and addressing specific user issues. The team carries out its responsibilities while maintaining compliance to medical device and diagnostics post-market surveillance regulations (e.g. US FDA 21 CFR Part 803 / 820, ISO 13485, EU MDR) in all activities
QUALIFICATIONS:
Minimum Qualifications: 3rd Level Certificate, Diploma or bachelor's degree (BS) in a relevant discipline i.e. Biomedical Equipment Services, Medical Transcription, Healthcare Services, Nursing, Engineering discipline.
The individual will have a minimum of 2-3-years' experience working in a medical/clinical environment or in a customer-facing support role in an associated industry and be capable of providing excellent customer experience with challenging technical complaints.
Computer Literate; proficient in MS Word, PowerPoint, Excel, and Outlook
Fluency in a second language - THAI
Strong written and verbal English communication skills
Requirements * Minimum education level: Vocational
2 years of experience
Availability for travel: No
Availability for change of residence: No
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Taguig City, Metro Manila
Permanent
Full-time