Technical Support specialistSSD Trading Ventures
Workplace: Cebu
Salary: ₱15,000 - 25,000 per month
Work form: Full time
Posting Date: 21/10/2025
Deadline: 05/10/2023
Want a company that emphasizes your growth and success? Are you seeking like-minded, committed individuals who value growth and excellence?
At SSDGPS Corporation, we pride ourselves in delivering unparalleled customer service. Our team stands out because our people are not only friendly and accommodating but also genuinely attentive listeners, ready to act and help.
When you join our company, you become a part of a team that places a strong emphasis on the growth and success of its employees. Our culture revolves around continuous improvement, where every member is driven by a common goal: to achieve personal and professional growth. Our management team is fully committed to nurturing the growth of each individual, providing support, guidance, and opportunities for advancement.
By joining SSDGPS, you gain the advantage of working with like-minded, committed individuals who are growth-minded and dedicated to achieving excellence. You'll have access to ongoing learning and development opportunities, mentorship, and career advancement pathways, all while contributing to a company that values its people and empowers them to thrive.. All of this is fostered by a company culture that motivates and empowers its employees daily.
Take the wheel of your career and become a valued member of our team. Apply today and experience the rewards of being a part of SSDGPS Corp, where your growth and success are at the heart of our mission.
Technical Support Specialist
About the company:
We are a pioneering Fleet Management solutions company with a strong presence across Luzon, Visayas, and Mindanao. Our comprehensive services cater to a diverse range of clients, from small businesses to large enterprises. As leaders in the field, we offer state-of-the-art GPS hardware and software solutions that empower businesses with real-time tracking, monitoring, and management capabilities. With our expanding portfolio and commitment to innovation, we are currently experiencing a heightened demand for the position of Technical Support Specialist. This need arises from the continuous growth of client requirements and the introduction of new products aimed at enhancing our customers' experience.
Position Overview:
The Technical Support Specialist plays a pivotal role in assisting clients with the seamless integration of our GPS hardware and software solutions into their operations. This role demands a blend of technical expertise, strong communication skills, and a commitment to ensuring our clients derive maximum value from our products.
A Tech Support should possess qualities that help him be effective at his job - problem solving, relationship building, good communication skills, and empathy.
Job Responsibilities:
Hardware and Software Implementation:
Collaborate with Account Managers or clients to understand the client's requirements for GPS monitoring solutions.
Oversee the hardware installation process conducted by GPS technicians, ensuring successful setup and addressing any queries.
Manage the initial setup of the software/monitoring platform, configuring settings to align with clients' specific needs.
Troubleshoot any issues encountered during the implementation phase, ensuring a smooth and functional deployment.
Customer Assistance and Issue Resolution:
Provide prompt and effective technical support to clients via phone, email, or chat, guiding them through hardware and software issues.
Diagnose and resolve any challenges clients face ensuring a seamless experience.
Collaborate with the Product technical team to address complex issues and provide timely solutions.
Escalate and coordinate the resolution of issues with suppliers or partners.
Pro-actively monitor the GPS service and resolve any immediate issues.
Product Training and Knowledge Sharing:
Conduct training sessions for clients, educating them on the functionalities and capabilities of our GPS hardware and software.
Create comprehensive guides and tutorials to facilitate clients' understanding of our products, enabling self-service troubleshooting.
Issue Documentation and Feedback:
Document client interactions, implementation steps, and resolutions for reference and continuous improvement.
Provide feedback to the development team or management team based on client experiences, contributing to the enhancement of our solutions.
Qualifications:
Candidate must have a Bachelor's/College Degree. Preferably graduate of Math-related courses, Computer Science, IT, or Engineering.
Strong technical background with proficiency in software and hardware troubleshooting.
Exceptional communication skills, capable of conveying technical concepts clearly to non-technical clients.
Quick learning aptitude to grasp intricate software and hardware components.
Effective problem-solving skills and a dedication to meeting client needs.
Prior experience in customer support or technical support roles is advantageous.
Familiarity with GPS technology and tracking solutions is a plus.
At SSDGPS Corporation, we pride ourselves in delivering unparalleled customer service. Our team stands out because our people are not only friendly and accommodating but also genuinely attentive listeners, ready to act and help.
When you join our company, you become a part of a team that places a strong emphasis on the growth and success of its employees. Our culture revolves around continuous improvement, where every member is driven by a common goal: to achieve personal and professional growth. Our management team is fully committed to nurturing the growth of each individual, providing support, guidance, and opportunities for advancement.
By joining SSDGPS, you gain the advantage of working with like-minded, committed individuals who are growth-minded and dedicated to achieving excellence. You'll have access to ongoing learning and development opportunities, mentorship, and career advancement pathways, all while contributing to a company that values its people and empowers them to thrive.. All of this is fostered by a company culture that motivates and empowers its employees daily.
Take the wheel of your career and become a valued member of our team. Apply today and experience the rewards of being a part of SSDGPS Corp, where your growth and success are at the heart of our mission.
Technical Support Specialist
About the company:
We are a pioneering Fleet Management solutions company with a strong presence across Luzon, Visayas, and Mindanao. Our comprehensive services cater to a diverse range of clients, from small businesses to large enterprises. As leaders in the field, we offer state-of-the-art GPS hardware and software solutions that empower businesses with real-time tracking, monitoring, and management capabilities. With our expanding portfolio and commitment to innovation, we are currently experiencing a heightened demand for the position of Technical Support Specialist. This need arises from the continuous growth of client requirements and the introduction of new products aimed at enhancing our customers' experience.
Position Overview:
The Technical Support Specialist plays a pivotal role in assisting clients with the seamless integration of our GPS hardware and software solutions into their operations. This role demands a blend of technical expertise, strong communication skills, and a commitment to ensuring our clients derive maximum value from our products.
A Tech Support should possess qualities that help him be effective at his job - problem solving, relationship building, good communication skills, and empathy.
Job Responsibilities:
Hardware and Software Implementation:
Collaborate with Account Managers or clients to understand the client's requirements for GPS monitoring solutions.
Oversee the hardware installation process conducted by GPS technicians, ensuring successful setup and addressing any queries.
Manage the initial setup of the software/monitoring platform, configuring settings to align with clients' specific needs.
Troubleshoot any issues encountered during the implementation phase, ensuring a smooth and functional deployment.
Customer Assistance and Issue Resolution:
Provide prompt and effective technical support to clients via phone, email, or chat, guiding them through hardware and software issues.
Diagnose and resolve any challenges clients face ensuring a seamless experience.
Collaborate with the Product technical team to address complex issues and provide timely solutions.
Escalate and coordinate the resolution of issues with suppliers or partners.
Pro-actively monitor the GPS service and resolve any immediate issues.
Product Training and Knowledge Sharing:
Conduct training sessions for clients, educating them on the functionalities and capabilities of our GPS hardware and software.
Create comprehensive guides and tutorials to facilitate clients' understanding of our products, enabling self-service troubleshooting.
Issue Documentation and Feedback:
Document client interactions, implementation steps, and resolutions for reference and continuous improvement.
Provide feedback to the development team or management team based on client experiences, contributing to the enhancement of our solutions.
Qualifications:
Candidate must have a Bachelor's/College Degree. Preferably graduate of Math-related courses, Computer Science, IT, or Engineering.
Strong technical background with proficiency in software and hardware troubleshooting.
Exceptional communication skills, capable of conveying technical concepts clearly to non-technical clients.
Quick learning aptitude to grasp intricate software and hardware components.
Effective problem-solving skills and a dedication to meeting client needs.
Prior experience in customer support or technical support roles is advantageous.
Familiarity with GPS technology and tracking solutions is a plus.
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SSD Trading Ventures
About the company
Position Technical Support specialist recruited by the company SSD Trading Ventures at Cebu, Cebu, Joboko automatically collects the salary of ₱15,000 - 25,000 per month, finds more jobs on Technical Support Specialist or SSD Trading Ventures company in the links above
About the company