Technical Support specialistServiceIT Inc

Salary Details
Negotiable
Job Address
Suite 516 VGP Center 6772 Ayala Avenue Makati City
Job Description
JOB OBJECTIVES
The Technical Support Specialist’s role is to provide organization with Information Technology support to optimize operational efficiency. Their duties include resolving technical issues, maintaining hardware and software installations, providing IT support to customers, and improving IT systems.
SUMMARY OF DUTIES & RESPONSIBILITIES:
Primary Responsibilities
Serves as the primary contact for all incoming calls and email requests for technical support
Responds to customer inquiries and assists in troubleshooting and resolving challenges
Handles customer technical support cases through phone and email submission
Maintains information confidential to ensure continued client confidence
Trains end-users on hardware functionality and software programs
Resolves logged errors in a timely manner
Main resource during infrastructure emergencies utilizing prioritization and escalation skills to ensure timely resolution of issues.
Conducts preventative maintenance including but not limited to cleaning of computer equipment, testing, and troubleshooting
Accomplishes various requests from PC users.
Provides first level support for IT units, in-house and business applications. 
Documents, tracks, and monitors problems and outages using database management software, contributing vital knowledge-base data for statistical study and solutions development
Performs installation and configuration of new or newly assigned computers prior to turnover to users to ensure no computer downtime.
Installs operating systems, email programs and application packages in accordance with software license agreements.
Continuously installs version updates or patches to ensure software reliability.
Conducts user training after installation of new software.
Carries out maintenance activities according to plan and schedule to ensure 24/7 availability and reliability. 
Provides in depth network infrastructure diagnosis and problem resolution including design, installation, configuration, testing and enhancements of networks and systems. 
Troubleshoots and resolves problems related to network connections, and standard or approved hardware and software; documents work performed and the technical environment.
Performs other related duties as assigned.
QUALIFICATIONS
Bachelor’s degree in Computer Science, IT, or related field
Knowledge of the following internet architecture: A) DNS, B) WHOIS C) Domains registration D) Website hosting 
Has a positive approach and ability to empathize
Strong IT technical skills specifically in operating systems, desktop deployment, system administration, and/or technical architecture
Ability to learn quickly 
Comfortable with developing deliverables using MS Office products such as Word, Powerpoint, Excel, and Visio
Excellent communications and interpersonal skills, including ability to interact and communicate with all levels of personnel internally. An emphasis on customer satisfaction and the ability to remain calm under pressure
Quality in Information Technology (A+, N+ and MSCA or higher) preferred but not essential
Cybersecurity experience is a plus but not a requirement
Job Type
Information Technology
Working Hours
08:30 AM to 05:30 PM
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NCR, Metro Manila, Makati, Philippines
1 Year or less
Full-time
Negotiable
Bachelor's / College Degree
7 Vacancies