Technical Support specialist l1Baloc, Sto. Domingo, Nueva Ecija

Your Role:
- Handle 80% of all incoming incidents to Service Desk (tickets, emails, and calls)
- Provide first-level support and troubleshooting assistance (Ex. Password resets, printer configurations, break/fix instructions)
- Manage multiple clients & track issues in ticketing systems
- Proper documentation of troubleshooting steps on tickets
- Strictly adhere to defined processes and standard operating procedures
- Create and maintain knowledge base (KB) documents
- May require participation in on-call technical support rotation
 
Requirements & Qualifications:
- Bachelor’s/College Degree in Information Technology, or a related field (non-degree holders with significant experience will also be considered)
- Effective customer service skills, strong oral and written communication in English
- Adept in the MS Windows platform and a fast learner
- Able to work independently, under pressure to meet deadlines and challenges in a highly visible, fast-paced environment
- Physically and mentally fit, able to work the night shift
- Professionalism, sense of responsibility
- Good management of priorities and stress
 
Schedule:
Monday – Friday
8AM - 5PM PST
 
Advantage:
- Knowledge of Mac OS and Linux administration a strong plus
- Candidates closer to our office (Nueva Ecija) or open for relocation
 
Salary Range:
- Starting rate of ₱10, 000 to  ₱12,000
 
Remuneration:
- Contract basis, fixed daily rate (no work-no pay)
- Remittance is done via electronic bank transfer monthly
 
Qualified applicants to fill-up the application form at https://careers.motivit.com/ with your complete resume attached.
 
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