Technical Support specialist #1668 - philippinesFROSCH TRAVEL

FROSCH continues to expand its global presence. We have a terrific opportunity in our Makati City office for a Technical Support Specialist. We are looking for a driven, tech savvy individual to provide a high level of internal customer service. You will work in a collaborative team environment where problem solvers and proactive thinkers are valued.
In this position, you will be responsible for providing end user support in a Windows 7/10 Active Directory environment.
Analyze and resolve computer and network hardware and software problems in a timely and accurate fashion
Perform analysis, diagnosis, and resolution of complex problems for end-users and recommend and implement corrective solutions
Install, configure, test, maintain, monitor, and troubleshoot end-users workstations and related hardware and software
Field incoming help requests from end users via telephone and e-mail in a professional manner
Assist with equipment installations and movement
Troubleshoot telephone and network problems to ensure connectivity of all workstations and other network appliances.
Perform administration tasks with Windows network accounts
Live up to FROSCH Core Values at all times: Respect, Integrity, Excellence, Communication, Commitment and Delivering The Unexpected
Requirements
3-5 years of experience providing end user support in a Windows 7 /10 Active Directory environment
Travel and/or hospitality experience preferred, but not required
Proficient in Microsoft Office 2013/2016 applications and Office 365
Experience in supporting both onsite and virtual work environments
General knowledge with hardware, printers/scanners, networking, mobile devices, wireless access points, and troubleshooting methods
Ability to work efficiently with remote team members and have clear communication
Possess an eye for detail and honed organizational skills
Excellent writing and analytical skills needed, as well as first-rate customer communication
College degree preferred, but not required
Benefits
Opportunity to make a difference in a growing global company
Strong collaborative environment
Continued Industry Training
Employee Recognition Program
We aspire to define ourselves as the travel company of choice, to deliver industry-leading expertise and service to our customers and build on the tremendous pride our employees have in all they accomplish. We will continue to align our resources to further integrate leading technologies into our customer experience. Through it all, we will remain faithful to our core values: Respect, Integrity, Excellence, Communication, and Delivering the Unexpected.
FROSCH Travel

Makati City, Metro Manila
Permanent
Full-time