Technical Support senior engineer (tagalog speaking)Dell

Technical Support Senior Engineer
At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution and document the problem.
Join us as a an Engineer on our Technical Support team in Philippines to do the best work of your career and make a profound social impact.
Key Responsibilities:As a Technical Support Engineer, you possess a proven aptitude for learning new technologies and constantly progressing your expertise, in a proactive, self-driven manner. You are highly analytical and methodical while working to solve product and network problems of medium to high complexity. As part of this customer-facing role, you will work closely with our Engineering team and impact product development.
You will:
Daily: a front-line position who provides timely response to customer issues, using all Dell resources to quickly and accurately diagnose, troubleshoot, and repair customer's servers or escalate to the appropriate team.
Daily/Weekly: Actively support the customer in problem resolution by
Answering customer communications in a timely fashion
Identify and resolve issues affecting customers' Servers, Storage , EMC
Track the details of changes made and solutions provided to resolve customer issues in the specified tracking tool.
Daily/Weekly: Take proactive role in Technical Support call avoidance by identifying known problems and documenting the resolution in the form of PRDs.
As Required: Maintain/enhance skill levels according to future technology trends.
Daily/Weekly: Maintain customer database to ensure customer information is up to date and accurate:
Customer contact
Hardware/Software revision
Detailed description of the problem
Detailed steps for resolution
Essential Requirements:
Degree in Computer Science / IT related discipline with at least 2-3 years related working experience.
2-3 years experience in call center environment
Intermediate server hardware knowledge (including SCSI, RAID, I/O topology , backup ); A+, MCSE, CCNA, RHCE certification desired.
Basic networking knowledge (including WAN topology, mixed LAN/WAN operating system environments, DNS/WINS/DHCP, firewall solutions, and network load balancing); Cisco certification desired.
Advanced knowledge of at least 2 of the following: NT, W2K, RedHat Linux, Exchange, SQL, IIS, Proxy, Apache, Squid, SendMail, Clustering, Site Server, ASP, or XML.
Strong language competencies in English
Ability to speak in TAGALOG laguage is a MUST
Desirable Requirements:
Support center experience is an advantage
Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play-providing customers with the industry's broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities- all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy .
Dell

Taguig City, Metro Manila
Permanent
Full-time