Technical Support RepresentativeTelus International

Duties/Responsibilities:
Identifies, investigates, and resolves users problems with computer software and hardware.
Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
Consults with users to determine steps and procedures taken to identify and resolve the problem.
Applies knowledge of computer software, hardware, and procedures to solve problems.
Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
Collaborates with other staff to research and resolve problems.
Collaborates with programmers to explain errors and/or recommend modifications in programs.
Arranges service by software or hardware vendors to repair or replace defective products.
Maintains knowledge of technology innovations and trends.
Performs other related duties as assigned.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Professional and pleasant telephone manner.
Ability to explain technical issues to technical and nontechnical employees and customers.
Strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite or related software.
Proficient with or the ability to quickly learn an array of computer hardware and software.
TSR for In-House Telco Account
Minimum of 6 months TECHNICAL SUPPORT
background (open to all industry)
Completed at least 2 years in College with ANY work
experience or If below 2 yrs, at least 1 year of BPO/Call Center Experience
At least 18 years old
Good communication skills
Willing to work at TELUS Iloilo Site
Amenable to work on SHIFTING schedules
Can start ASAP
Bossjob

Iloilo City, Iloilo
Permanent
Full-time