Technical Support RepresentativeRELX

Job Summary:
This position provides high quality telephonic, chat and email technical/customer support to LexisNexis Research Products including but not limited to initiating escalation process for unresolved issues or defects.
Technical Support Representatives performing at this level will be required to utilize skills from training, education, experience or certifications to fulfill their daily responsibilities. In addition, this position will work in a team environment maximizing individual and team performance.
Qualifications:
Bachelor's degree required
Atleast 1 year experience in handling calls, email and chat customer support.
Ability to adapt to constant changes in processes, tasks, requirements, and assignments.
Work in a collaborative environment.
Excellent customer service skills
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
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RELX

Iloilo City, Iloilo
Permanent
Full-time