Technical Support RepresentativeAtoX Business Solutions, Inc.

Looking for Technical Support Associates for a Cebu-based client (Cebu I.T. Park) who will be expanding in Cagayan de Oro within the year, with the following requirements:
 
·         Maintain updated knowledge of all company products and services in order to provide adequate education to customers
·         Provide information and instructions about relevant products and services
·         Make product and service suggestions to meet the customer’s specific needs
·         Field and promptly respond to incoming email and live chat messages from customers
·         Obtain necessary information from customers to adequately follow up
·         Document important customer information including any issues and solutions for future reference
·         Collect and record customer feedback and information, and share that with appropriate departments and team members
·         Generate interest in new products or services and connect customers with salespeople when required
·         Foster and maintain relationships with customers to improve our retention rate
·         Attend all required customer service-related meetings
 
Qualifications:
·         2+ years of experience in a client facing technical support-related role
·         Preferably with Experience with cloud-based/SaaS solution offerings
·         Excellent written and verbal communication skills
·         Organization, project management, time management skills is a plus
·         Ability to quickly grasp and succinctly explain technological and business concepts
·         Willingness to 'roll up your sleeves' and assist wherever needed
·         Ability to work independently and to deliver on detail as well as strategy
·         Ability to foster and maintain relationships
·         Positive and service-oriented attitude
·         Ability to thrive in a fast-paced and sometimes high-pressure environment
·         Willingness to work independently or as part of a team
 
 

PHP 15,000 - 17,000 per month
2 to 4 Years Experience