Technical Support RepresentativeAtoX Business Solutions, Inc.
Workplace: Cagayan, MisamisOriental, Cagayan de Oro
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 23/11/2020
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Looking for Technical Support Associates for a Cebu-based client (Cebu I.T. Park) who will be expanding in Cagayan de Oro within the year, with the following requirements:
· Maintain updated knowledge of all company products and services in order to provide adequate education to customers
· Provide information and instructions about relevant products and services
· Make product and service suggestions to meet the customer’s specific needs
· Field and promptly respond to incoming email and live chat messages from customers
· Obtain necessary information from customers to adequately follow up
· Document important customer information including any issues and solutions for future reference
· Collect and record customer feedback and information, and share that with appropriate departments and team members
· Generate interest in new products or services and connect customers with salespeople when required
· Foster and maintain relationships with customers to improve our retention rate
· Attend all required customer service-related meetings
Qualifications:
· 2+ years of experience in a client facing technical support-related role
· Preferably with Experience with cloud-based/SaaS solution offerings
· Excellent written and verbal communication skills
· Organization, project management, time management skills is a plus
· Ability to quickly grasp and succinctly explain technological and business concepts
· Willingness to 'roll up your sleeves' and assist wherever needed
· Ability to work independently and to deliver on detail as well as strategy
· Ability to foster and maintain relationships
· Positive and service-oriented attitude
· Ability to thrive in a fast-paced and sometimes high-pressure environment
· Willingness to work independently or as part of a team
· Maintain updated knowledge of all company products and services in order to provide adequate education to customers
· Provide information and instructions about relevant products and services
· Make product and service suggestions to meet the customer’s specific needs
· Field and promptly respond to incoming email and live chat messages from customers
· Obtain necessary information from customers to adequately follow up
· Document important customer information including any issues and solutions for future reference
· Collect and record customer feedback and information, and share that with appropriate departments and team members
· Generate interest in new products or services and connect customers with salespeople when required
· Foster and maintain relationships with customers to improve our retention rate
· Attend all required customer service-related meetings
Qualifications:
· 2+ years of experience in a client facing technical support-related role
· Preferably with Experience with cloud-based/SaaS solution offerings
· Excellent written and verbal communication skills
· Organization, project management, time management skills is a plus
· Ability to quickly grasp and succinctly explain technological and business concepts
· Willingness to 'roll up your sleeves' and assist wherever needed
· Ability to work independently and to deliver on detail as well as strategy
· Ability to foster and maintain relationships
· Positive and service-oriented attitude
· Ability to thrive in a fast-paced and sometimes high-pressure environment
· Willingness to work independently or as part of a team
Other Info
PHP 15,000 - 17,000 per month
2 to 4 Years Experience
2 to 4 Years Experience
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AtoX Business Solutions, Inc.
About the company
Position Technical Support Representative recruited by the company AtoX Business Solutions, Inc. at Cagayan, MisamisOriental, Cagayan de Oro, Joboko automatically collects the salary of , finds more jobs on Technical Support Representative or AtoX Business Solutions, Inc. company in the links above