Technical Support Representative iFIS

Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : General Equivalency Diploma
Travel Percentage : 0%
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?
About the role:
As a Technical Support Representative your skills will be on the front lines every day. While working directly with customers, you'll ensure they are getting the most out of our products and services. This role is a great launching point for taking your career into other areas of FIS and beyond.
What you will be doing:
Providing technical support regarding network infrastructure, internal desktops and clients, servers, and software.
Performing account management that includes adding and deleting users, creating new user accounts, and modifying accounts.
Maintaining passwords, data integrity, and file system security.
Communicating highly technical information in layman terms to non-technical users.
Recommending hardware and software solutions.
What you will need:
At least 2 years of experience as Service Desk Technical Support
At least 1 year of experience on ServiceNow
At least 1 year of experience on Active Directory
At least 1 year of experience on Major Incident Management
Preferably knowledgeable on Network, Hardware, Citrix, and User Provisioning
Experience providing end-user LAN/WAN support for Windows XP/Vista/7, and MS Office 2003/2007/2010/2013.
Expertise with anti-virus and backups.
We prefer experience supporting Windows 2003/2008/2008R2 and a background troubleshooting MS Exchange and supporting Citrix.
A bachelor's in CIS, Business, or related field, or three years of equivalent experience.
What we offer you:
Flexible and creative work environment
Diverse and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities
Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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FIS

Cebu City, Cebu
Permanent
Full-time