Technical Support Representative (french speaker)Clark Outsourcing

Description
Position Title: Technical Support Representative (French Speaker)
Classification: Client Staff
Salary Grade: 50,000 - 80,000 Peso / month
Reports To: Account Manager, Client
Primary Relationships: Client
Date: August 2021
Schedule: Graveyard Shift (USA EST)
Background:
As a Technical Support Representative, you will interact daily with both customers and internal
departments to assist with inquiries and troubleshooting. This support would be through phone, email,
chat, and remote sessions. The ability to effectively communicate through these mediums is of the
utmost importance. Your focus to complete your tasks accurately, efficiently, and deliver high quality
service is the primary function of your job. Your overall goal is to ensure excellent technical support
standards and maintain high customer satisfaction rates.
Responsibilities:
- Handle inquiries through phone, email, and chat
- Maintain customer service standards
- Display polite and professional communication via phone, email, and/or chat
- Recommend potential products, service, or solutions to problems
- Read from scripts and adopt your own tone to enhance the customer experience
- Communicate clearly and effectively with end users to resolve issues and ensure customer satisfaction
- Maintain detailed records of customer interactions and activities
Requirements:
- Bachelor Degree holder, or equivalent related work experience
- Bilingual in English and French
- Experience in general hardware and software troubleshooting
- Experience in Antivirus, Identity Security software is a plus
- A minimum of 1-2 years as a Technical Support Representative
- Excellent English and French language skills (written and verbal)
- Good time management and task management skills
- Proficiency in MS Office and Google Suite
- Solid analytical and problem-solving skills
- Able to demonstrate initiative
- Attention to detail
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Language(s): French ,English
Availability for travel: No
Availability for change of residence: No
People with disabilities: Yes