Technical Support Representative for a us newspaper account - tier 1Select VoiceCom

Select VoiceCom is currently looking for TIER 1 TECHNICAL SUPPORT REPRESENTATIVE to start ASAP!
 
Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park and Felcris Centrale Mall Davao. We recently celebrated our 16th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say "I work at Select VoiceCom and think it's a great place to work!."
 
The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing SVC family. You won't regret it!
 
Checkout our Facebook page: www.facebook.com/selectvoicecomph
 
What we offer:
Starting salary of Php 28,000* (inclusive of account-specific allowances)
*if hired for this role, under our newspaper account
 
Enjoy the following benefits:​
Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
Life insurance program
Free weekly in-house massage
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
Career development
Service incentive leave program
Annual salary increase based on performance
Fun and family-like working environment
Quarterly team outing
Free flowing coffee and hot chocolate
Cozy sleeping lounge and canteen plus entertainment area
Excellent office location in Cebu IT Park
*Terms and conditions apply.
 
Job Summary:
 
The Tier I Support Technician position requires a driven, independent thinker to complete his/her job function of assisting customers with and resolving their technical problems. The individual must have the ability to make informed and timely decisions to resolve technical issues both remotely and at the client's premise as required and/or assigned.
 
Key Responsibilities: 
Provides primary technical support and troubleshooting for customers using different devices (Smartphone, Tablets, Desktops, and more)
Assisting customers through incoming calls and email communication 
Performs other related duties as required to support Company objectives
Requirements:
1-2 years of combined Technical Support and Customer Service experience (preferably with 1 year of continuous customer service experience in one company)
Email support experience in Customer Service is preferred
Must possess strong problem-solving skills and analytical abilities
English speaking skills close to native level, minimal to no accent
Strong written communication skills that lend to clear and concise text-based communication, including de-escalation skills
Adherent to email SOP and KPIs for response times and online availability
Understanding of the American consumers' mentality is a plus
Supports the mission of "Truth & Tradition"
Energetic, fun and confident personality
Willing to work nights and weekends
Willing to work on-site