Technical Support Representative (billing)Medspecialized, Inc.

MedSpecialized, Inc. is looking for Technical Support Representatives!
EARN UP TO 28K PER MONTH!
Salary range: Php16,000 - Php28,000 per month
*Terms and conditions apply.
WORK FROM THE COMFORTS OF YOUR HOME!*
*The Technical Support Representatives new hire is expected to work from home for the mean time due to COVID. Once everything is back to normal, the Technical Support Representatives new hire will be expected to report in either our IT Park or JY offices in Cebu.
General Description: The Technical Support Representative is responsible for technical service support to internal and external clients including: fielding and resolving billing service issues with end customers, providing troubleshooting support and identifying solutions.
Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu
Responsibilities:
Work directly with client remotely through chat or call to provide first call resolutions on the software issues they encountered
Work on assigned emails on issues received via email
Take care client calls and transfer to designated department if necessary
Escalate issues encountered if further troubleshooting is needed
Coordinate with internal teams depending on clients' requests/issues
Requirements:
Preferably a graduate of Information Technology, Computer Science, Computer Engineering, Electronics and Communications Engineering or Industrial Engineering
No experience required but experience related to Medical Claims/Health Insurance Processing is a huge plus
Basic knowledge on hardware and software troubleshooting
Knowledge on Windows OS and servers
Knowledge on server remote environment and setups
Applicant must be good at math since the position will be focused on billing
Good communication skills and flexibility on shift schedule
Must prefer to work in graveyard shift (11PM-8AM PHT)
Residence in, or willingness to relocate to, Cebu City
Rewards Package: On top of a competitive salary, our employees enjoy these perks and benefits:
Relocation allowance for new hires (from Outside Cebu)
Free lunch/dinner and unlimited coffee and ice cream daily
Health insurance with 1 free dependent
Life insurance
Company-sponsored outings
Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
Performance and Attendance Incentives
International travel opportunities (India and US office)
Paid time off-public holidays, vacation, and personal time off
Discounted Anytime Fitness Gym membership
Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offer may go higher or lower. Pro tip: prepare for that interview and impress the hiring managers!
For more information about our company, visit our website: www.medspecialized.com
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Jazz

Cebu
₱16,000-28,000 per month
Permanent
Full-time