Technical Support EngineerCommPeak Limited

CommPeak is a quickly growing global high-tech company, creating in-house, automated tools that promote effective, personalized, and efficient communication between businesses and individuals. The CommPeak team is constantly working on multi-regional projects, encouraging collaborations that result in innovative solutions. With offices worldwide, you'll have the opportunity to build global relationships with teammates eager to make an impact on the communication industry.
Responsibilities:
Provide technical support for all CommPeak services such as VoIP, DID, PBX and Dialer (24/7/365 environment)
Perform the first level of troubleshooting and resolution of incidents through proper investigation, data gathering, identification, and application of workarounds or solutions
Deliver support services to end-users via ticketing system and chat
Assist in the monitoring of business and infrastructure alerts. Ensure proper escalation and coordination of monitored events or incidents
Perform routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues
Requirements:
1+ years of relevant experience: Technical Support, Service Desk or IT
Must have experience working in a BPO industry in an international client-facing role
Willing to work in a Hybrid work set-up and work in shifting schedules
Excellent customer service and problem-solving skills
Above average communication skills both written and verbal
Bossjob

Pasig City, Metro Manila
Permanent
Full-time