Technical Support EngineerECI

Ribbon (formerly ECI Telecom) is looking for a Customer Support Engineer to be part of our professional services delivery group. This provides pre-sales and post-sales technical support for Ribbon's technology products. The day-to-day tasks will be, providing technical assistance for each customer service request; from opening till its closure, and supporting project deployment activities.
Responsibilities
Receives calls from customers and performs remote or on-site troubleshooting.
Performs system testing and participates in the proof of concept (POC) activities.
Performs network management software installations and upgrades.
Performs installation, commissioning and system acceptance tests of ECI supplied products.
Conducts hands-on/practical training for ECI customers.
Provides ECI network maintenance support to customers.
Prepares technical reports and procedures.
Keeps the customer's information updated, manages reported problems, and recording in ERP system of each case; actions, recommendation, and resolution.
At least 2-3 years related experience in the telecom industry; legacy transmission equipment, DWDM/ROADM, ONT technology, Packet Switch, and Management System including Server.
Knowledge in installation, testing, commissioning, troubleshooting of transmission network - DWDM/ROADM/Optical Packet Transport Network, and can operate/use relevant test instruments.
Familiar or basic with UNIX and Linux operating systems.
Knowledge in end-user networking equipment i.e. routers, switches, would be an additional advantage.
Must be a licensed ECE from a reputable college/university.
Professional certification such as CCNA or similar an advantage
Must be a licensed ECE from a reputable college/university.
ECI

Manila City, Metro Manila
Permanent
Full-time