Technical Support Engineer - tier 1 (ugc growth)Supporting Enterprises Inc.

TECHNICAL SUPPORT ENGINEER - TIER 1 (UGC GROWTH)
Temporary work-from-home setup
Salary starts at PHP 22,000
Bonuses/Incentives (Including Retention Bonus and Performance Bonus)
Paid Training
HMO
Responsibilities:
Provide above-and-beyond service to Yotpo's customers, assisting with all technical and product-related queries.
Handle multiple support requests via our ticketing system and chat services.
Demonstrate an independent ability to troubleshoot & resolve complex technical issues, including escalations to the Tier 2 Support team.
Become an expert in Yotpo's service offering and a knowledge center for both customers and internal teams.
Lead ad-hoc projects to improve service and increase the productivity and efficiency of the team.
Document and share your knowledge by creating internal articles as well as self-help guides for customers.
Liaise with other departments and product teams about our users' needs.
Qualifications:
Minimum of six (6) months of technical support experience.
Excellent English verbal and written communication skills.
With hands-on experience using HTML and CSS.
Amenable to work in a shifting schedule.
Available to start immediately.
Supporting Enterprises Inc. is a managed operations company providing remote staff and offshore staffing services for our clients in the US, Australia, Singapore, and the UK.
 
We provide a friendly, professional, and caring work environment, where we work hand-in-hand to nurture and build lasting careers.
 
We are dedicated to providing our people with challenging long-term career opportunities in a rewarding, safe, and supportive environment that embraces creativity, initiative, and hard work and rewards our team members with great compensation and benefits packages.