Technical Support associate - pasig cityConverge ICT Solutions Inc.,

JOB DESCRIPTION
GROW THE BUSINESS
Deployment of all IT Tools and ensure that all software, business applications and access are provided on time
Ensure all internal troubleshooting guidelines/ processes are followed and all administration work related resolutions provided are accurately completed
Ensure 100% adherence to Security, Regulatory, Compliance and Audit Standards
DELIGHT OUR CUSTOMERS
Achieve outstanding customer feedback by ensuring all their issues and request are resolved on time
OPERATIONAL EXCELLENCE
Optimize IT Technical Support processes and practices that will improve turnaround time in resolving and request raised by the users
Ensures that all the solutions provided adheres to the company wide standard design and configuration
BUILD AND ENGAGE CORPORATE CULTURE

Achieve the targets eNPS by participating on daily and weekly cadence
Achieve at least 1hr study time to learn new technical skill per week
PURPOSE
The role will be responsible to keep technologies that organizations rely on to do business up-to-date and running smoothly.
Provide troubleshooting services to end-users who needs assistance with their computer hardware or software.
QUALIFICATIONS

With Bachelor's degree in Information Systems, Computer Science or equivalent
With at least 2-3 years of relevant experience in a help desk environment supporting desktop, wide area network and local area network equipment
Proficient in using Microsoft Word, Excel, PowerPoint and MS Outlook or Google Suite.
Experience in Working large-scale implementations
With good verbal and written communication skills
Bossjob

Pasig City, Metro Manila
Permanent
Full-time