Technical Support associate (it help desk - tier 2)Continuum Global Solutions

Do you have IT Service Desk or Desktop Support experience? Are you looking to advance your IT career with a growing, global company? We are hiring Technical Support Analysts who will provide Tier II support to Continuum's IT Global Service Desk! In this role, you will by provide technical troubleshooting services through telephone or email and proactively monitor the network health status via Solarwinds, telephony status via Prognosis, manages Incident Notifications, escalations and prepares post incident analysis. Interested? APPLY TODAY!
RESPONSIBILITIES:
Creates, modify, and deactivates Active Directory user accounts based on policies and requests
Practice First call resolution
Ensures PC's found in the network are assigned in the correct Organizational Unit
Create and contributes new contents based on best practices and new learnings to aid to the betterment of the team
Monitors and keeps track of documents for the deployment of equipment
Records receipt of equipment's to ensure complete accessories are received and in good working condition
Records missing equipment's based on return equipment's of the employee's and reports it to Tier 2 Team Lead
Maintains equipment's to ensure optimal performance
Images desktops based on the required platform needed by Operations
Reports any missing equipment's or items low on stock to Team lead immediately
Participates and performs in project calls and ensure procedures are properly followed and performed
Knowledge of Change Gear Request and process and Incident Management protocols
VDI Administration and monitor use of access and connections
Runs CMDB to ensure equipment's are scanned and recorded in the Configuration items
Maintains proper cabling in the server room
Assist Telecoms, Systems, and Network engineering with onsite equipment configuration and setup in the server room
REQUIREMENTS
Minimum 1 year Technical, Desktop or IT Service Desk experience
Ability to handle large volume of inbound and outbound calls
Knowledge of Active Directory, O365, and ticketing system
Knowledge of network connectivity, installation, maintenance, hardware and software configuration
Ability to gather information, diagnose problems, solve issues remotely and share best practices to the team by documenting resolution steps
Knowledge of Incident, Change, Problem management and Service Request lifecycle
Flexibility to work various shifts including weekends, holidays, split shifts based on business need.
PERKS & BENEFITS
Annual Salary Range: ₱375,000 - ₱500,000 (based on experience)
Stable Full-Time Employment & Bonus/Incentive Pay
Insurance & Other Company Benefits
Fun, Healthy Work Environment
Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Individuals with disabilities in need of a reasonable accommodation to apply or compete for employment with Continuum Global Solutions or one of its subsidiaries may request such accommodation(s) by sending an e-mail to [Protected Info]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to [Protected Info].
Continuum Global Solutions

Mandaluyong City, Metro Manila
₱375,000-500,000 per year
Permanent
Full-time