Technical implementation specialistRefinitiv

Role Purpose:
The Technical Implementation Specialist are technical experts that serve as technical consultants to Sales Account Management Team and Customer Onboarding Specialist during pre- sales. TIS Install and change Refinitiv products for customers through remote capability, TIS moreover serve as brain and brawns by providing Smart Hand governance to vendor suppliers of field service engineers during onsite work.
The Technical Implementations Specialist sits within the Customer Implementation group. This role performs remote and onsite technical work to fulfill the customer contracts in product Installation, move, add and change (IMAC).
This role can also be involved into sales and pre-sales stage to verify the pre-requisites for an accurate contract from technical side This role also provide consultancy to other roles within Customer Implementation group regarding technical/product related questions. This role owns customer technical experience during product on boarding phase.
Responsibilities:
Perform installations, upgrades and migrations of a mixture of products using globally consistent methodologies - both remotely or on customer site.
Execute tasks outlined in project plans and agreements with customers.
Liaise with customer IT departments to ensure efficient product installation and support.
Drive potential product implementation issues to timely and successful resolution, minimizing and/or avoiding any customer impact.
Provide technical consultancy to other Implementation teams and Go-To-Market teams.
Collaborate with support partners and product specialists to ensure product specialization
Maintain awareness of relevant technical and product trends through self-learning/study, training classes and job shadowing
Can work in a high pressure environment to deliver projects independently
Continually promote standard methodologies and elevate issues accordingly
Qualifications:
Excellent knowledge and hands on experience in operating systems (Linux and Windows) and networking technologies
Experience in a customer facing technical service role
Good problem management, troubleshooting and analytical skills.
Ability to work with virtual teams to successfully deliver projects or resolutions to critical issues.
Independent worker with excellent time management and and able to work through crisis situations.
Proficient in English, able to use English as a working language with internal teams and customers
Multi-tasked, able to succeed in a critical environment
RHCSA, RHCE, RHCA, CCNA, CCNP or CCIE is an advantage
Knowledge in financial market is a plus
Certifications/ Education:
Graduate degree in technical studies or information technology with knowledge of computers, networking or use of technology in financial industry.
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise - and our purpose. You'll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.
LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.
We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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Refinitiv

Taguig City, Metro Manila
Permanent
Full-time