Technical application specialistAbbott

JOB DESCRIPTION:
Please find time to complete the following steps. If found suitable, you will receive a call from our Talent Acquisition /HR Team to move ahead with the interview process:
Job Summary:
To train and support laboratory professionals in hospitals, reference labs, blood banks, clinics, physician offices on diagnostic instruments and reagents sold by Abbott Diagnostics Division.
Direct Reports (indicate number): 0
Sensitive/ confidential data handled:
Key Areas of Accountability:
Deliver Customer Operator training in Abbott facilities or on-site
Perform new instrument and assay implementations through Test Of Record
On-site assay investigation, troubleshooting and operator training and coaching
KEY PERFORMANCE METRICS
Service Level Achievement
100% renewal rate of profitable business
Customer Retention Rate
Net Promoter Score
Telephone resolution rates
On time TOR
Job Specification
Knowledge & Experience:
Bachelors degree or equivalent qualification or experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred
Proven track record in a Diagnostic laboratory or similar position, supported by management and customer references preferred or Graduate entry program.
Successful engagement with customers, specifically lab staff.
Technical Assay and system expert for product line responsibility
Highly developed communication skills and ability to demonstrate empathy and engagement with customers
Ability to identify and drive resolution of issues
Strong experience in use of analytical tools and software
Competencies required:
Communication - Effectively conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Customer Focus - Developing and sustaining productive customer relationships; making customers and their needs a primary focus of one's actions.
Persuasiveness/Sales Ability - Using appropriate interpersonal styles and communication methods to gain acceptance of an idea, plan, activity, or product from prospects and clientele.
Planning and Organizing -Establishing a course of action for self and others to ensure that work is completed efficiently. Identifying more critical activities and assignments, and adjusts priorities when appropriate; allocating time and resources to complete tasks and projects.
Technical/Professional Knowledge and Skills - Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in area of expertise
Problem Analysis/Critical thinking - Gathering and analyzing information correctly. Consistently make sound decisions based on accurate data.
Motivation - Consistently displaying energy and enthusiasm due to personal desire to do well.
Tolerance for Stress - Always able to maintain effective performance under pressure and/or opposition to ideas.
Minimum Qualification:
A degree holder in Biomedical Sciences/Bachelor of Science/Medical Laboratory Technology.
JOB FAMILY: Support Services
DIVISION: ADD Diagnostics
LOCATION: Philippines
Taguig City : Venice Corporate Center
ADDITIONAL LOCATIONS:
WORK SHIFT: Standard
TRAVEL: Yes, 75 % of the Time
MEDICAL SURVEILLANCE: Not Applicable
SIGNIFICANT WORK ACTIVITIES: Driving a personal auto or company car or truck, or a powered piece of material handling equipment
Abbott

Taguig City, Metro Manila
Permanent
Full-time