Tech Support engineerZigZag Careers

Job Highlights
Competitive Salary
WFH Until Further Notice
Outstanding career development opportunities
Job Description
Zigzag is looking for rockstar Technical Support Engineers!
As a Technical Support Engineer, you will be responsible for ensuring that both new and existing users of our service have a smooth onboarding process. You will also assist our customers to integrate with our products effectively. Throughout an integration assistance may also be required to debug code. The Technical Support Engineer will also be required to execute service requests utilising defined work instructions.
You have a working knowledge of database design and management, be comfortable across multiple operating systems and some experience in various programming languages.
About the Client
The client one of the fastest growing FinTechs with a presence in Australia, Singapore, India, the Philippines and the United States. They help our customers build automated payment workflows that push the boundaries of what's possible and reduce the complexity of running both classic and digital-native businesses.
The team is constantly challenging the status quo of payments. They were pioneers of real-time payments on the New Payments Platform (NPP) in Australia and recently partnered with Standard Chartered to take our vision for payments to the world.
They have been awarded in the LinkedIn 2019 Top 10 Start-ups to work for in Australia and are planning to grow our presence in the next few years across APAC, Europe the US and Africa. They are looking for motivated & passionate people who want to be part of the next generation of global payments.
What You'll Do
The Technical Support Engineer is the first line of defense in identifying & finding the root cause of an application malfunction.
Sometimes they find an issue too severe for them to address, they will then escalate the issue to the engineering team, which will then formulate a plan to address the situation.
Identify Potential Issues and Proposing Solutions
Part of what makes a good Technical Support Engineer is the foresight to anticipate potential issues and propose solutions before they become issues. This takes good organizational skills and a keen attention to detail. It also involves using complex problem solving skills to brainstorm solutions, and then work across teams to bring those solutions to life.
Work with Cross-Functional Teams
Rarely is the role of Technical Support Engineer a one-person show. They work with the support team on a daily basis to contribute to their employer's overall IT needs and strategy. Empathize with users of all experience levels and see through their questions to quickly grasp the issues they're facing. Operationally savvy, with an ability to identify and eliminate process friction.
Who You Are
Bachelor's degree in Computer Science or related field with minimum 3 years of experience in a technical operations & support capacity within the Banking, Fintech, Tech or Telco industry
Expert troubleshooter & problem solver, with proven track record of conducting defect/bug triage and replicate production issues to provide detailed information for various stakeholders
Excellent communication skills in oral & written technical English & hands-on experience liaising with both internal teams and external clients, analysing & educating on highly technical concepts
Strong knowledge & understanding of APIs architectures as well as demonstrated experience with SQL databases, basic network configuration, Unix shell commands & Unix system administration
Active listening skills with thoughtful empathize with users of all levels & seniority and the capacity to see through their questions to quickly identify the issues they are facing
We'd Love It If You Have
Prior use of Intercom, Zendesk or other Atlassian products
Basic coding language understanding, knowledge in Ruby & Go
ITIL certifications or demonstrated working experience & knowledge
Powered by JazzHR
Jazz

Pasig City, Metro Manila
Permanent
Full-time