Team Leader - cards collectionsJPMorgan Chase

Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.3 trillion and operating in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.
JPMorgan Chase began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research and Trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.
In 2005, the firm established a Global Service Center in Manila which provides support for the customers and operations services of the firm's retail and wholesale businesses. Currently, it operates in Makati (Philamlife Tower), Bonifacio Global City (Net Quad and Net Plaza) and Cebu (eBloc 1 Tower).
Information about JPMorgan Chase & Co. is available at .
Our Collections group creates and delivers the right solutions to our customers.
Collections: Partner with our customers to provide the right solutions for delinquent Auto loans
Recovery: Provide solutions on auto loan accounts that have charged-off
Position Summary
A Team Leader is responsible for the development, the managing, achieving and reporting key performance metrics of a team of front-line specialists.
Responsibilities
Regularly conduct staff meetings, individual coaching conversations and reviews;
Emulate Customer Obsession principles in every decision-making
Make recommendations on hiring, corrective actions, salary action and promotions;
Forecast and manage team performance;
Develop and implement strategies and tactics to achieve both short and long-term business objectives;
Handle and/or resolve escalated issues from customers and/or bank officers while evaluating risks;
Recommend system and/or process modifications for improvement;
Monitor the daily staff levels, staff production output, and front-line quality review. Analyze and develop key performance measures;
Coordination with management and other team leaders to resolve problems and work on special projects;
Provide leadership to the team through active recognition of employee successes, consistent positive reinforcement, and timely performance feedback.
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran.
Qualifications:
Five (5) years of total work experience, with minimum 3 years of management experience strongly preferred (internal or external)
Strong research, analytical, problem solving, and lateral thinking skills
Effective English communication skills, both verbal and written, to effectively deal with difficult interactions
Highly customer-focused (internal and external)
Strong organization and prioritization skills, with keen attention to detail
Independent self-starter motivated in getting things done with high quality
Able to effectively act as a first line of defense to meet regulatory and policy compliance standards
Able to effectively work in a team environment in order to achieve both team and individual goals
Able to demonstrate flexibility in managing multiple tasks
Able to adapt well to changes in a fast-paced environment
Credit Card knowledge (preferred, but not required)
Collections background (preferred, but not required)
Banking or financial service work experience (preferred, but not required)
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.
JPMorgan Chase

Metro Manila
Permanent
Full-time