TIER 1 TEAM LEAD
Job Responsibilities:
Lead and mentor a team of customer service representatives, providing guidance and support to achieve performance targets.
Monitor and evaluate team performance through call audits, feedback sessions, and coaching.
Manage scheduling, workload distribution, and ensure adequate coverage for shifts.
Implement best practices and standard operating procedures to enhance service quality.
Handle escalated customer inquiries and resolve complex issues effectively.
Collaborate with management to develop training programs and performance improvement plans.
Analyze team metrics and report on performance trends to upper management.
Job Responsibilities:
Lead and mentor a team of customer service representatives, providing guidance and support to achieve performance targets.
Monitor and evaluate team performance through call audits, feedback sessions, and coaching.
Manage scheduling, workload distribution, and ensure adequate coverage for shifts.
Implement best practices and standard operating procedures to enhance service quality.
Handle escalated customer inquiries and resolve complex issues effectively.
Collaborate with management to develop training programs and performance improvement plans.
Analyze team metrics and report on performance trends to upper management.
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OfficePartners 360, Inc.
About the company
OfficePartners 360, Inc. jobs
Davao City, Davao
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Position Team Lead - cebu onsite recruited by the company OfficePartners 360, Inc. at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on Team Lead - Cebu Onsite or OfficePartners 360, Inc. company in the links above
About the company
OfficePartners 360, Inc. jobs
Davao City, Davao