systems management ConsultantUnitedHealth Group

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.Primary Responsibilities:
Provide technical support for applications, including troubleshooting and resolving user issues - specific interest with M365 Apps for Enterprise, Adobe Digital Media Applications and Emulation Applications
Product Lifecycle Management and Support for desktop applications - maintains version control within the environment and knowledge of the lifecycle information for product roadmaps
Utilize ServiceNow to resolve support incidents, service request and deploy configuration changes as required
Assist in the installation, configuration, and maintenance of desktop applications
Create and update documentation, including user guides and troubleshooting manuals
Work with vendors to know and understand lifecycle information
Provide consultative services to end-users regarding product availability, use, cost, and roadmap
Monitor application performance and suggest improvements to enhance user experience
Stay updated with the latest software updates and industry trends
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
Undergraduate degree or equivalent IT experience (5+ years minimum)
Experience in a technical support role, preferably with desktop applications
In-depth understanding of the Windows registry and application installation/configuration
Solid knowledge of operating systems (Windows, macOS) and desktop application environments
Proven solid analytical and problem-solving skills
Proven excellent communication and interpersonal skills
AI User skills
Leverage AI tooling for research and analysis
Uses AI to streamline daily workflows and processes
Proven ability to work independently and as part of a team
Proven customer-focused attitude with a commitment to providing high-quality support. Advanced understanding of desktop application installation, configuration, and troubleshooting
Preferred Qualifications:
Certification in relevant technologies or methodologies (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL)
Experience with creation of Test Plan/Test Cases
Experience with remote desktop support tools and software
Familiarity with scripting languages such as PowerShell
Knowledge of network protocols and troubleshooting
Knowledge/support experience with emulators (IBM Personal Communications and Rocket Software Reflection Desktop)
Proficient with the Microsoft Office Suite and other M365 Applications
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved.
UnitedHealth Group

Quezon City, Metro Manila
Permanent
Full-time