support engineer / technology Consultant - vrs (formerly systems engineer)BISAM, a FactSet Company

As a Systems Engineer in our Performance and Reporting Client Solutions team based in Manila, you will be working with FactSet's sophisticated financial software solutions for Performance Measurement and Reporting. . * Ensure 24/7 support coverag As a Systems Engineer in our Performance and Reporting Client Solutions team based in Manila, you will be working with FactSet's sophisticated financial software solutions for Performance Measurement and Reporting. . Ensure 24/7 support coverage Provide Business Continuity Improve Technical Support for BISAM (B-One) and Vermilion (VRS) for both hosted and non-hosted clients Develop Technical Services - Application Managed Services, Infrastructure and Software Monitoring, Automation, Scripting, Workflows, Reporting, Data Extracts Develop Reports and custom SQL Increase our abilities to do QA and Product Release validation Augment our Support - Level 1 & 2 Provide coverage and scalability for our new Managed Services Job Description As a Systems Engineer in our Performance and Reporting Client Solutions team based in Manila, you will be working with FactSet's sophisticated financial software solutions for Performance Measurement and Reporting focused on 4 main areas: Assisting our clients in Production You will be expected to assist our clients in production with their business and technical requests, questions and queries from the Performance, Attribution, Reporting Teams of our clients who are usually big Asset or Wealth managers. Managed Services You will be assisting our Managed Services operation to help our clients with their daily operations. As part of this service we provide support on day-to-day technical tasks for seamless process flow. We provide extended support, advice, process optimization and liaise with different teams to resolve issues in a timely manner. We provide support and suggestions on setting up or modifying new processes for better integration and efficient flow, adhering and keeping up with the industry needs and standards. Implementations You will be responsible for implementing all different modules of our software: Total Return & Statistics, GIPS, Equity Attribution, Fixed Income Attribution, Client Reporting, etc. The process will follow the project plan and tasks will involve gathering initial requirements, making all the necessary configurations, loading market data and the client's portfolio data, testing, results reconciliation, training and all the required steps for completion of the implementation according to client requirements. Specialty Sales activities You will be taking part in many core components of our Specialty Sales process, supporting the global team in activities including: Preparation of detailed Proof of Concepts (POC) using prospect data Creation of Requests for Proposal (RFP) and formalization of a library of standard responses for the use by the global team Maintenance of the global demonstration environment As part of your job you will be: Responsible for automating a client environment, designing complex workflows, covering the full flow of financial data in our software - data loads, data checks, calculations, data extracts and reporting. Become familiar with all the functionalities of the product, including the different modules and methodologies but is more focused on its technical aspects such as: System Architecture, Application Server setup, Database and SQL tuning, Web Services. Working with our global team of sales specialists and consultants, as well as interacting with our clients supporting them in their daily operations Analyzing and solving complex technical issues related to a client's technical architecture, processing data, conducting specific investigations, including software testing Becoming familiar with all the core functionality of the product and understanding the financial logic behind the different modules and financial methodologies Desired Qualifications, Skills & Experience Bachelor or Master's Degree in Computer Science, Engineering, IT, Finance or Mathematics Good communication skills in client-facing situations Good analytical thinking and problem-solving skills. Team Player, Enthusiastic and Motivated Fluency in English, written and spoken Aptitudes in the below areas will give you an advantage over others, but are not obligatory: SQL and Database experience Stored Procedures Performance tuning of SQL code and database setup Familiar with some of the major DBMS like Oracle, SQL Server, PostgreSQL, etc. Linux/Windows System Administration, Networking, Virtual Machines and shell scripting Application server setup (e.g. Tomcat, JBoss/WildFly) Web Services, XML, HTML Any experience in Financial Reporting, e.g. using BIRT, Vermilion, etc. Experience with any programming language, e.g. Java, JavaScript Academic or professional background in finance or experience in the Asset Management Financial industry Any knowledge of financial products and instruments Working with Excel and financial formulas Customer oriented attitude Technical skills with financial software applications Speaking other languages than English, e.g. French Even if you don't meet many of our requirements, please don't hesitate to apply as we offer more junior positions as well. FactSet recruits talented individuals around the world and offers a wide variety of benefits including: Challenging and dynamic environment Work in an enthusiastic team of talented co-workers Attractive remuneration with annual bonus opportunity Social benefits Great office location and work environment Career development opportunities
Monster

Manila City, Metro Manila
Permanent
Full-time