support engineer analyst, sap Business IntelligenceGrundfos

About our Company
With over 17 million pumps produced annually and over 19,000 employees in more than 56 countries, Grundfos is today one of the world's leading manufacturers of pumps and pumping systems. Our products satisfy the markets' needs for effective, reliable, and highly efficient solutions. We contribute to global sustainability by pioneering water technologies that improve the quality of life for people and care for the planet.
Why Grundfos?
Global values-driven organization
Great team culture and positive work environment
Wide range of employee benefits
Access to extensive internal training with global career development opportunities
Purpose of the Job
The Support Engineer Analyst, SAP Business Intelligence provides professional and global IT support to end-users of Grundfos IS business solutions and services (solutions & applications).
By following the Incident or Request Fulfilment procedures, the Support Engineer Analyst ensures that services related to end-users are restored or delivers the requested service within the agreed service levels.
Key Responsibilities:
Handling Incidents, Requested Items, Request for Service, Standard and Normal changes in ServiceNow.
Provide advice and guidance in relation to system functionalities
Professional verbal and written dialogue with end-users
Escalate relevant tickets to 2nd level Support/appropriate support group
Ensure that agreed service levels are fulfilled
Participate in projects
Create/Update user guides and internal documentation
Provide proactive support in driving continuous improvement to meet business performance objectives
Skills and Experience Required:
Experience in driving well-defined processes within IT and Support
Ability to participate in work with processes or projects
Ability to participate in a well-defined business process within IT and IT Support
Have 2 - 4 years of relevant experience before entering level besides formal education
Experience on SAP Business Intelligence Support
Ability to influence others and follow processes
Experience supporting key business initiatives
Knowledge of best practices and relevant practices, systems in IT and Support
Good communication skills
Experience in ServiceNow is a plus
Vocational certificate, Associate's Degree or equivalent work experience
Willing to work on shifting schedule whenever necessary
Willing to work during holidays whenever necessary
We are looking for talented people with a 'can-do' attitude and strong collaboration skills to join our Grundfos family in Ortigas Center, Pasig City.
More Information
If this sounds like you, please click the 'Apply' button to progress with your application.
We look forward to hearing from you.
If you want to dig deeper into the Grundfos universe, please visit our Grundfos YouTube Channel here: https://www.youtube.com/grundfos or on Facebook: https://www.facebook.com/GrundfosEngineering
Grundfos is an Equal Opportunity Employer
Water is our business. With our pumps and pump solutions, we set the standard and keep raising the bar when it comes to water and energy efficiency and protecting the environment. We are passionate about what we do and want to make a difference everyday.
Grundfos

Manila City, Metro Manila Ortigas Center, Pasig City
Permanent
Full-time