subject matter expert - 20k - must have 1 year sme experience under bpo - bgc TaguigiOPEX Technologies

Specific Tasks:
• Assist agent regarding from their concerns related to their calls and train them properly
• Will act as a supervisor if the customers insisit to talk with the agent
• Coordinates and escalates the requests to appropriate personnel when unable to resolve at this level.
• Meet established individual and team performance targets, which include customer service, productivity, quality standards, and any other deems necessary.
• Perform any other tasks, duties, or services requested by his/her immediate lead.
Requirements:
• Minimum of 1-year SME under BPO/Call center experience
• Be able to work shifts that the team requires
• Very strong English grammar and writing skills with western-style of writing expertise
• Good Google Docs/Sheets skills
• Must be atleast a HS Graduate
• Amazing people skills (great listener and communicator)
• Calm under pressure, making smart, logical decisions in a fast-paced work environment
• Can-do, positive, teamwork attitude
Must willing to work onsite at BGC Taguig
Our people enjoy some amazing perks, check out a few below:
Competitive salary package
Exciting employee engagement activities
Learning sessions every week
Fast career growth
Accessible location
HMO
OT/Holiday pay
Leave credits
Leave conversions
Night differential
Uncapped annual appraisal
2 days off
And most importantly, you'll be part of a growing company with dynamic and engaging team.
Summary of role requirements:
Looking for candidates available to work on weekdays
1 year of relevant work experience required for this role
Working rights required for this role
Expected start date for role: 07 July 2023