sr. specialist, us payroll - Night ShiftCardinal Health

Primary areas of responsibility: Payroll processes the organization's payroll according to company policy and applicable regulations, ensuring that employees are paid accurately and timely with correct withholding and deductions. This job family maintains payroll records and calculates overtime, shift payments, sales commissions and bonuses, taxes and deductions. Payroll prepares reports for management and to meet regulatory and collective bargaining obligations and addresses questions from employees and supervisors regarding payroll matters.
What the myHR Service Center contributes to Cardinal Health:
The myHR Service Center team is responsible for general employee inquiries, management & maintenance of employee data, and efficiency of US HR data transactions and processes.
Uses knowledge of US HR processes and technologies to initiate and/or complete employee HR requests and inquiries
Operates within service level agreement
Cultivates a customer service culture while demonstrating empathy for the personal circumstances of employees
Provides support to employees and other HR teammates through the launch of US HR company-wide programs and policies
Consult with, and provide guidance to US-based employees about company policy and program inquiries
Partner with other HR teams (Centers of Excellence (COE), HR Solutions, Advice and Counsel Center (ACC)), Tier 1 myHR Service Center teammates, and the US-based myHR Service Center team to ensure consistent, positive, employee experience
Uses knowledge of global HR processes to support HR inquiries from all employees and managers
Follows and updates standard operating procedures/local work instructions
Role accountabilities:
Demonstrates knowledge of, or ability to quickly learn, US payroll laws and practices
Interprets policy and documents payroll processes
Manages payroll cycles, associated processes, and audits
Subject Matter Expert for specialized area of HR (Payroll)
Performs transactions and activities following HR controls and data security
Utilizes multiple systems to complete transactions and respond to employee inquiries
Works efficiently to meet expected service levels and business performance goals
Maintains Local Work Instructions (LWIs) and Knowledge Articles for area of expertise
Conducts audits and runs reports based on specific requirements; makes available to other HR teammates, as needed
Ensures transactions and payroll activities are entered, completed, and checked, as needed
Participates in and contributes to training to improve HR acumen and support new projects/initiatives being implemented by other HR teams (COEs, HR Solutions, Advice & Counsel Center (ACC))
Communicate daily with US-based myHR Service Center teammates, other HR teams and US-based employees
Supports English speaking employees
Fully documents all employee interactions (cases) in Case Management system/application
Works in a team-based environment, supporting and mentoring new teammates
Work reviewed for sound reasoning and accuracy
Reports to: Supervisor, HR Operations in Manila
Systems used:
Works in the following systems on a daily basis:
Workday - employee data & transactions (system of record)
ServiceNow - case management system and Knowledge Management (repository for policies & LWIs/procedures) (system of action)
Kronos Dimensions and Workday - US timekeeping systems
Genesys - call monitoring and tracking system
Verint - Workforce Management system
ADP - employee pay statements and tax documents
HR Process Acumen / Improvement:
Uses knowledge of HR processes and HR acumen to support US payroll processing team and employee pay inquiries
Demonstrates strong knowledge of customer service protocols and empathy for the personal circumstances of employees
Customer Experience / Metrics:
Responsible for achieving Service Level Agreement (SLA) and business performance goals
Compliance
Ensures complete protection of employee data and complies with all data privacy processes and regulations
Ensures all payroll activities are completed following company policies and applicable US regulations
Follows and maintains process documentation and Local Work Instructions
Qualifications:
Bachelor's degree
3+ years of US HR/US payroll experience
Strong English communication skills (verbal and written) required
Ability to be trusted (or previous working experience) with confidential employee information
Excellent note-taking ability to document interactions with employees
Uncompromising commitment to client and customer satisfaction
Ability to work effectively in a fast-paced, self-directed team-based environment
Strong attention to detail and appreciation for data accuracy and integrity
Willing to work US hours
** Internal candidates have to be in current P1, P2, B4 role for at least 1 year to be eligible for this role.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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Cardinal Health

Taguig City, Metro Manila
Permanent
Full-time