sr specialist, hr OperationsCardinal Health

What the myHR Service Center contributes to Cardinal Health:
The myHR Service Center team is responsible for general employee inquiries, management & maintenance of employee data, and efficiency of US HR data transactions and processes.
Uses knowledge of US HR processes and technologies to initiate and/or complete escalated employee HR requests and inquiries
Operates within service level agreements
Cultivates a customer service culture while demonstrating empathy for the personal circumstances of employees
Provides support to employees and other HR teammates through the launch of US HR company-wide programs and policies; updates local procedures to reflect new processes
Identifies root cause, evaluates impacts and develops solutions for data and process breakdowns
Consult with, and provide guidance to US-based employees about company policy and program inquiries; provide escalated support to Tier 1 teammates
Partner with other HR teams (Centers of Excellence (COEs), HR Solutions, Advice and Counsel Center (ACC)), Tier 1 myHR Service Center teammates, and the US-based myHR Service Center team to ensure consistent, positive, employee experience
Uses knowledge of global HR processes to support HR inquiries from all employees and managers
Develops and maintains standard operating procedures for new and/or modified HR programs impacting employee data requirements.
Role accountabilities:
Subject Matter Expert for specialized area of HR (Employee data, HR Workforce Compliance work)
Utilizes multiple systems to complete transactions and respond to inquiries (see below)
Performs transactions and activities following HR controls and data security
Works efficiently to meet expected service levels and business performance goals
Maintains Local Work Instructions (LWIs) and Knowledge Articles for area of expertise
Resolves escalated US HR process and policy inquiries requiring higher-level knowledge and subject matter expertise
Conducts audits and runs reports based on specific requirements; makes available to other HR teammates
Ensures all transactions are entered, completed, and checked, as needed
Participates in and contributes to training to improve HR acumen and support new projects/initiatives being implemented by other HR teams (CoEs, HR Solutions, Advice and Counsel Center (ACC))
Communicate daily with US-based myHR Service Center teammates, other HR teams and US-based employees
Supports English speaking employees
Fully documents all employee interactions (cases) in Case Management system/application
Works in a team-based environment, supporting and mentoring new teammates
Work reviewed for sound reasoning and accuracy
Reports to: Supervisor, HR Operations in Manila
Systems used:
Works in the following systems on a daily basis:
Workday - employee data & transactions (system of record)
ServiceNow - case management system and Knowledge Management (repository for policies & LWIs/procedures) (system of action)
Kronos Dimensions and Workday - US timekeeping systems
Genesys - call monitoring and tracking system
Verint - Workforce Management system
DataCap - manages electronic employee files
HR Process Acumen / Improvement:
Uses knowledge of HR processes and HR acumen to complete US-based employee requests
Demonstrates strong knowledge of customer service protocols and empathy for the personal circumstances of employees
Customer Experience / Metrics:
Responsible for achieving Service Level Agreement (SLA) and business performance goals
Compliance
Ensures complete protection of employee data and complies with all data privacy processes and regulations
Follows and maintains process documentation and Local Work Instructions
Qualifications:
Bachelor's degree, preferred (or equivalent)
Minimum of 2 years of global HR shared services experience
Strong English communication skills (verbal and written) required
Ability to be trusted (or previous experience working with) confidential employee information
Excellent note-taking ability to document interactions with employees
Uncompromising commitment to client and customer satisfaction
Ability to quickly learn US HR processes, policies, and practices
Ability to work effectively in a fast-paced, self-directed team-based environment
Strong attention to detail and appreciation for data accuracy and integrity
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click
Cardinal Health

Taguig City, Metro Manila
Permanent
Full-time