sr. Customer retention renewal repSolarWinds

Overview
SolarWinds provides powerful and affordable IT management software to more than 100,000 customers worldwide - from Fortune 500 enterprises to small businesses. Focused on the real-world needs of IT professionals, SolarWinds products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to manage today's complex IT environments. SolarWinds' growing online community, thwack, is a gathering-place for problem-solving, technology-sharing, and participating in product development for all of SolarWinds' products.
Responsibilities
Attaining monthly & quarterly targets for on-time renewals and overall renewals
Managing rolling monthly pipeline of renewals with the ability to prioritize your day to have visibility into all deals
Develop a strong product understanding, system knowledge and processes to sell maintenance renewals and the value we provide
Verifying pricing, licenses, expiration dates with customers and resellers globally
Working with customers to resolve any obstacles which may be preventing them from maintaining a relationship with SolarWinds
Ability to negotiate and move time frames, closing sales with a very high customer experience
Working with various departments across the organization to advocate for the customer and work together to resolve any issues
Resolving order issues with customer service and order management
Performing other administrative support duties as requested
Accurate Forecasting
Qualifications
5+ years' experience in quota carrying role
2-3 years' experience in technical inside sales role
3+ years with enterprise sales experience working in the North American Commercial Market
The ability to sell value at all levels over the phone
Strong desire and willingness to learn
Excellent customer service skills
Excellent communication skills both oral and written
Excellent problem-solving skills
Ability to build relationships both internally and externally
Good computer skills
Excellent organizational skills with the ability to multi-task and track multiple issues
Strong attention to detail
Previous experience with CRM, NetSuite and/or SalesForce is a plus
Willing to work North America shift
SolarWinds

Fort Bonifacio, Makati City, Metro Manila
Permanent
Full-time