sr. associate, credit development ( Night Shift) philippines | taguig city, philippinesIngram Micro

Job Description
Position at Ingram Micro
Position Summary
Provides administrative or technical support at a specialist level. Incumbents are highly proficient in a broad range of activities related to their job. May act as a lead or mentor to more junior technical or administrative support personnel. Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures.
Major Responsibility: Operations Tasks
Supporting Actions:
Periodic review and perform write up of accounts
Spreading of Financial Statements
Export Compliance Process
Handling of inbound/outbound calls
Handling of complex reconciliation tasks
Coordinate/collaborate with business partners for dispute resolution
Build and develop excellent working relationships with internal customers
Review and release of orders on hold based on the authority level
Payment application for complex processes (Wires, Auto cash, Credit Card)
Suspense account reconciliation
Coverage or back up when necessary due to staffing shortage
Reconciliation of coded items and disputes raised by customers
Exercise judgment based on define process to determine appropriate action
Proactive problem solving
Handle internal and customers escalations by cultivating customer experience
Other administrative functions as needed and identified by the role
End Results: Timely and accurate processing of transactions based on the agreed SLA. Performance should be error free or should have no financial impact. Scorecard target of meets expectation.\
Percentage: 40%
Major Responsibility: Reporting Tasks
Supporting Actions:
Management of aging and cash report
Monitor / Update of Cash Tracker / Forecasting Spread sheet
Analyze and able to provide input for snapshot reports
Provides data analytics to support business needs
Provides required and scheduled reports as defined by management
End Results: Usage of generated data as task aid for resolution and publication of required defined reports as needed
Percentage: 10%
Major Responsibility: Administrative Tasks
Supporting Actions:
Guide and provide support to new hire for process specific training
As needed, assist in coaching Associates in terms of process related concern/issue
Lead team huddle as needed
Participate by sharing best practice to the rest of the team
End Results: Accurate process knowledge based on the established updated process documents
Percentage: 10%
Major Responsibility: Escalation Handling
Supporting Actions:
First point of escalation for vendor/customer issues/concerns
Taking Supervisor call for customer issue that the further require higher authority
Point of contact or the go to person when the Team Lead is out or not available
End Results: Completion of resolution and/or to endorse to the resolution owner or action party
Percentage: 30%
Major Responsibility: Process Improvement
Supporting Actions:
Actively look and identify opportunities for improvement impacting current process, methods and set up
Participate or be part of a process improvement initiative in the team
End Results: Completion of resolution and/or to endorse to the resolution owner or action party/ completion for participated process improvement activities.
Percentage: 10%
Section 3: Job Qualifications and Educational Requirement
Preferably a graduate of a 4-year course related to Finance and Accounting
OR HS diploma or equivalent and a minimum 8 years of functional including 4 years position specific experience.
 Technical Competencies
Must be proficient in MS Office applications
Process knowledge and understanding of SLAs
Basic written and verbal communication skills
Process specific tool navigation skill
Analytical skills
Detailed oriented
GAAP (Generally Accepted Accounting Principles)
Financial Analysis
Problem Solving Analysis
 Foundational Competencies
Drives Results
Self-directing to get results
High level of past achievement
High task orientation
Willing to sacrifice to get results
Persists in accomplishing the objectives despite obstacles and setbacks
Has a track record of exceeding goals successfully
Decision Quality
Makes sound decisions, even in the absence of complete information
Relies on a mixture of analysis, wisdom, experience, and judgment when making decisions
Communicates Effectively
Is effective in a variety of communication settings, 1:1, small, large groups, or among diverse styles and position levels.
Attentively listens
Provides timely and helpful information to others across the organization
Manages Complexity
Asks the right questions to accurately analyze situations
Acquires data from multiple and diverse sources when solving problems
Evaluates pros and cons, risks and benefits of different solution options
Section 4: IM Competencies
 In-Role Behavioral Competencies
Self-Development
Generally aware of new trends in field
Sometimes learns new concepts
Sometimes aware of personal weaknesses
Generally sets self-development goals
Interpersonal Savvy
Relates comfortably with people across levels, functions and culture
Acts with diplomacy and tact
Builds rapport in an open, friendly and accepting way
Builds constructive relationships with people both similar and different to self
Some recognition of job conflict
May suggest solutions to conflicts
Some tolerance of difficult people
Instills Trust
Follows through on commitments
Is Seen as direct and truthful
keeps confidences
Practices what he/ she preaches
Shows consistency between words and actions
Being Resilient
Adequate emotional control
Shows temper only with provocation
Reasonably calm under criticism
Some ability to manage conflict
Occasionally defensive
Section 5: Other Information
Recognized skilled specialist in job area. May be responsible for leading daily operations. May train, delegate and review the work of lower level employees. Problems typically are not routine and require analysis, judgment and initiative. Makes minor adjustments and enhancements to working methods to improve effectiveness of area.
Incumbents independently perform a wide range of complex duties under general guidance from supervisors. Known in the department/group as the "knowledge base" of information. Acts independently to determine methods and procedures on new assignments. Often acts as a facilitator and team leader.
Ingram Micro

Taguig City, Metro Manila
Permanent
Full-time