specialist, hr operations - Night ShiftCardinal Health

Primary areas of responsibility: Responsible for responding to, and supporting, the resolution of Tier 1 inquiries from managers, employees, and HR regarding US Payroll and Timekeeping processes What the HR Service Center contributes to Cardinal Heal Primary areas of responsibility : Responsible for responding to, and supporting, the resolution of Tier 1 inquiries from managers, employees, and HR regarding US Payroll and Timekeeping processes What the HR Service Center contributes to Cardinal Health: The HR Service Center team is responsible for general employee inquiries, management & maintenance of employee data, and efficiency of US HR data transactions and processes. Uses knowledge of US HR processes and technologies to initiate and/or complete employee HR requests and inquiries Operates within service level agreement Cultivates a customer service culture while demonstrating empathy for the personal circumstances of employees Consult with, and provide guidance to primarily US-based employees about company policy and program inquiries Partner with other HR teams (Centers of Excellence, HR Solutions, Advice and Counsel Center (ACC)) and the US-based myHR Service Center team to ensure consistent, positive, employee experience Uses knowledge of global HR processes to support HR inquiries from all employees and managers Follows and updates standard operating procedures/local work instructions Role accountabilities: Reports to: Manager, HR Operations in Manila Area of focus: Payroll/Timekeeping for US employees Shift: US Day/ Manila Night- working to align on exact schedule but would be 8 hour shift, between hours of 8 and 6:30/6:45 Resolves US-based employee issues, concerns, and inquires through phone, email, or online submission regarding HR policies and processes Follows call scripts and instructions/requirements for engaging with employees Supports English speaking employees Fully documents all employee interactions (cases) in Case Management system/application (ServiceNow) Responsible for achieving Service Level Agreement (SLA) and business performance goals (Average Handle Time (AHT), schedule adherence, quality, etc.) Follows, maintains, and updates Local Work Instructions (LWIs) housed in the myHR Knowledge Management system (ServiceNow) Participates in training to improve HR acumen and support new projects/initiatives being implemented by other HR teams Triages cases coming into the myHR Service Center to the appropriate myHR Service Center teammate to respond escalates cases, as needed Ensures complete protection of employee data and complies with all data privacy processes and regulations Provides best in class customer service Works in a team-based environment, supports mentoring of new teammates (longer term) Systems used: Works in the following systems daily: Workday - employee data & transactions (system of record) ServiceNow - case management system, and Knowledge Management (repository for policies & LWIs/procedures) (system of action) Kronos Dimensions and Workday - US timekeeping systems Genesys - call monitoring and tracking system Verint - Workforce Management system DataCap - electronic employee files Qualifications: Graduate of any Bachelor's Degree 1-3 years of HR shared services experience (or related field) Strong English communication skills (verbal and written) Excellent note-taking ability to document interactions with employees Uncompromising commitment to client and customer satisfaction Ability to quickly learn US HR processes, policies, and practices Ability to work effectively in a fast-paced, self-directed team-based environment Strong attention to detail and appreciation for data accuracy and integrity Willing to work onsite (BGC) Willing to work US hours
Monster

Taguig City, Metro Manila
Permanent
Full-time