specialist, business Application Support - business services, philippinesBoehringer Ingelheim

Boehringer Ingelheim is one the fastest growing pharmaceutical companies in the ASEAN, South Korea, Australia & New Zealand (ASKAN) region. We are powered by a diverse workforce who creates value to our customers through our dynamic product portfolio.
Moreover, we are recognized in the region as:
One of the top 10 pharma companies
A market leader in most of the therapeutic areas we play in for the Human Pharma business
The No. 1 company in the Animal Health business
Top Employer
We do take our employees' development seriously and are committed to helping them grow through extensive development programs, career opportunities and a diverse and inclusive working environment.
Are you looking to make a difference in your career? Please apply for the position below.
Description:
Responsible to efficiently and effectively support the user community of the applications under Enabling Services. Manage services for particular application area in an efficient and structured way as well as following up on the next service level. Ensure high-quality support for established processes and services on operational level in coordination with GBS Ingelheim colleagues.
Tasks & responsibilities:
Process incoming queries (either via call/e-mail) from key/end-user community. Ensure a timely support for any business process related questions, errors, and/or suggestions for improvement or any single service requests.
Analyze processes and system-errors, solve and/or forward complicated issues to business experts or IT colleagues for further resolution.
Participate and conduct regular alignment meetings, sprints, and focus calls with all involved stakeholders (e.g. Enabling Services team, business process experts, and key/end users).
Act as point of contact for user administration and demand request task for business process or related application.
Efficiently manage and prioritize tasks to ensure Service Level Agreements.
Requirements:
At least college degree
Knowledge in Computer Validated Systems: Mylims, Environmental monitoring, Trackwise or any other
Minimum of 3 year experience in Issue Resolution (BPO or Shared Services)
Preferably with background in Quality Assurance and Quality Control or regulatory requirements related to data integrity knowledge/experience
Fluency in English (written and spoken), further language skills are an advantage
Experienced in Microsoft Office Suite
Knowledgeable in Ticketing System (i.e. ServiceNow)
Knowledge in GxP/ISO 17025 will be an advantage
Excellent communication and intercultural skills
Team player with strong analytical, interpersonal and negotiating skills as well as an independent way of working
Strong customer mindset combined with high service orientation, and proactivity
Able to work on a shifting schedule
Who we are:
At Boehringer Ingelheim we create value through innovation with one clear goal: to improve the lives of patients. We develop breakthrough therapies and innovative healthcare solutions in areas of unmet medical need for both humans and animals. As a family owned company, we focus on long term performance. We are powered by 50,000 employees globally who nurture a diverse, collaborative and inclusive culture. Learning and development for all employees is key, because your growth is our growth. Want to learn more? Visit boehringer-ingelheim.com and join us in our effort to make more health.
Note to Recruitment Agencies:
Boehringer Ingelheim (BI) does not accept candidate submissions from recruitment agencies that BI does not have existing contracts with.BI will not be responsible for payment of recruitment fees for the hiring of candidates whose resumes were submitted to BI employees or BI offices without BI's prior permission.
Boehringer Ingelheim

Muntinlupa City, Metro Manila
Permanent
Full-time